Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order !!!”

Helpful Report

Posted 2 years ago

“I ordered dog food 2 weeks ago and have still not received it - very disappointing- tried emailing to ask when it will be delivered and keep getting same automated reply - will be with you shortly - tried contacting by phone - no answer 😡”

Helpful Report

Posted 2 years ago

“Unfortunately not had a good experience waited for a month for it to be Disbatched connected you by email , and response was I should receive tracking info soon. No explanation why it’s taken so long and still not received my order”

Helpful Report

Posted 2 years ago

“It took 2 weeks to arrive and when I repeatedly asked for information, I was fobbed off and then I was ignored. As this is food for my pet I think 2 weeks is way too long and I need to be informed of any problems or delays. If I was told how long it would take I would have been prepared when in fact I had to put my dog on another food that has not agreed with her. I will not be using this company again and I would caution anybody else.”

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Posted 2 years ago

“I’m afraid I’m dissatisfied with the service. I ordered a collar 13 days ago and still haven’t received it. Payment was taken the day after the order was taken.”

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Posted 2 years ago

“Still waiting for delivery 3 weeks later...”

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Posted 2 years ago

“Terrible. Don’t buy from them. I bought a dog bed over a month ago, still haven’t received it. Sent multiple emails and I get an automated message back “your order has left and tracking information will follow”. Worst customer service. Still waiting for a refund or my dog bed.”

Helpful Report

Posted 2 years ago

“Order placed 14.April. No delivery. No communication. Cancelled order and still awaiting refund. Next step reporting, like others, to Trading Standards.”

Helpful Report

Posted 2 years ago

“The product is not even arrived yet. And too much delays. There were no updates about the order for more than three weeks. After contacting customer support and asked refund but no replying. After several days of asking refund, the status of order changed as "Shipped". But no one provided ETA of shipment or tracking information.”

Helpful Report

Posted 2 years ago

“I placed an order on 15th April. Almost a month later & it still hasn’t arrived. Poor customer service.”

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Posted 2 years ago

“Fake company, don't buy from them.”

Helpful Report

Posted 2 years ago

“I have been waiting for 6 weeks for this item to be delivered. Unbelievably poor customer service when trying to track the item. I have now received a review and my item still hasn't arrived! My suggestion is to not use this company!”

Helpful Report

Posted 2 years ago

“Do not use this company. Failed entirely to deliver despite telling me twice that my order had been dispatched. Having cancelled the order I was promised a refund which failed to appear. Currently with my payment card issuer for reimbursement.”

Helpful Report

Posted 2 years ago

“I ordered my first bag of dog food and was told it will take 2-5 days but it took about 6 weeks! Which is no good if my dog needs runs out and I need it quickly!?”

Helpful Report

Posted 2 years ago

“Not yet received my order which was placed on April 26th”

Helpful Report

Posted 2 years ago

“Despite numerous emails promising the goods had been shipped they never were. Then we were promised a refund that never arrived! We managed to get the money back through our credit card.”

Helpful Report

Posted 2 years ago

“Ordered several weeks ago , no order received, I am a pensioner , asked for a refund . Said they would give me one .Still waiting!! Hmm.”

Helpful Report

Posted 2 years ago

“Ordered some treats for our puppies on the 18th of April and they have still to be delivered 3 weeks on, I emailed to see what was happening on my order on the 3rd May and magically the order went to shipped, now over a week later and still no treats”

Helpful Report

Posted 2 years ago

“Item allegedly dispatched but never received- no response to phone calls, promises of refunds not yet received- avoid this company!”

Helpful Report

Posted 2 years ago

“Terrible service. Ordered on the 15th April and it’s now the 11th May and I still don’t have my order. They told me on the 24th of April it was dispatched even though the app shop said different. Sent several emails and been ignored. Update received on 5th May saying it has been dispatched and still not received. Will never use again. My dog would have died of starvation if I was depending on them. They’re also over priced. Bought the same food from pets at home cheaper”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews