Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Hasn't arrived! Please contact me urgently.”

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Posted 2 years ago

“Never received cat treats. Still awaiting a refund. Dreadful.”

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Posted 2 years ago

“I have not received the goods yet and that was way over a week ago that I ordered them assuming you would have stock.”

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Posted 2 years ago

“Thieving bastards”

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Posted 2 years ago

“I have still not received the order”

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Posted 2 years ago

“Due to the fact the goods never arrived before I had to come away so I have no idea if they have been delivered or if not so my dog has never had the chance to have them so how can I do a short review when I have nothing to do a review on”

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Posted 2 years ago

“I ordered a new coat for my dog in February, after receiving an email saying 'sorry it would be later than expected' it never arrived. I went on the website twice called left my name and number and i am still waiting for my call back two months later. They of corse took the money out of my account as soon as I purchased it on the website. A few weeks after i made this' purchase' they had the cheek to send me an email asking how much my dog loved there new product. Still waiting for the coat, a refund or a member of staff tongey hold of me. My advice if you read this go elsewhere. I won't be using this company again. It has left me over £30 out of pocket.”

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Posted 2 years ago

“Can't review what still hasn't been despatched. Not sure why I'm getting asked to review when there's been some kind of delay with my order?”

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Posted 2 years ago

“Never received the goods that were ordered on 12 March 2023 nor refunds. Terrible business and stay away from them. TradingStandards have been notified”

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Posted 2 years ago

“Never received my order, do not use these they are con artists”

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Posted 2 years ago

“Awful company and poor communication. No delivery after a month of waiting, had to get resolver involved and awaiting refund…not look promising. Never again…DO NOT USE!!”

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Posted 2 years ago

“I have never received the order I have never received a reply to my emails and phone calls I wasted 2 days of my holiday waiting for your order to arrive Every time I've tried to contact you I get an automated message that you never reply to If you have taken any money from my account I will be refunding that I have never received a delivery”

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Posted 2 years ago

“I’ve still not received my dog food nearly two weeks I ordered it poor customer service and no food and £70 out of pocket I need some one to call me 07766168358”

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Posted 2 years ago

“Normally very good service but my last order was over 1 month ago and still has not arrived.Not in the dog house report they have left their warehouse but there have been no notification of tracking info and definitely no delivery so far”

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Posted 2 years ago

“Cannot review as have not yet received order although was advised that it had been dispatched on the 31st March.”

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Posted 2 years ago

“Absolutely disgusting service. Paid £40 for 12kg bag of dog food thay has never been received! Have rung left messages. Not heard a thing. Absolute Thieves!”

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Posted 2 years ago

“Ordered 27th March and still not arrived 7th April”

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Posted 2 years ago

“They haven’t arrived 16 days after ordering”

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Posted 2 years ago

“I have not received this order at all and had to have a refund from my bank. You only replied once and I won’t order again. Very poor service”

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Posted 2 years ago

“After 1 month I hadn't received my order so I emailed them and they said it was dispatched. After nearly 2 months it still hadn't arrived and they said I could receive a dispatch email very soon. Didn't receive it so asked for a refund. Still haven't got it. Will not order again”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews