Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I award 0. I have not received the products ordered (£41 plus), despite trying to call, (only recorded message service), sent e-mails (not replied to), been told 3 times that the goods have been dispatched.....I would say never do business with this company.”

Helpful Report

Posted 2 years ago

“Parcel did not arrive.”

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Posted 2 years ago

“Order took far too long to be delivered.”

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Posted 2 years ago

“Still awaiting my delivery and having no response from this company through telephone, email or Facebook.”

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Posted 2 years ago

“still awaiting uplift goods not ordered”

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Posted 2 years ago

“Product never arrived Contacted customer service, they said would send out a replacement. This also never replied. Contacted again, no response. Eventually had to claim a refund through the bank (which they kindly did)”

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Posted 2 years ago

“Had to wait nearly 2 months for the dog bed”

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Posted 2 years ago

“I placed an order 3rd Feb,now 16th and haven't received it,,very slow 😑”

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Posted 2 years ago

“AVOID comms are awful, order never dispatched, have had to request charge back via credit card”

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Posted 2 years ago

“4 weeks on still awaiting a delivery of fresh dog food, constantly chasing and told its on its way...”

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Posted 2 years ago

“i still have not received my order. Money taken. Emails advising sent to ware house but still no dog food. £50;s worth of dog food. Tried calling no answer. Leave message but no reply in any form? What is going on. Please send my dog food!!!!!!!!!!!!!!!!1”

Helpful Report

Posted 2 years ago

“I did not get 3 Soopa Papaya but got 3 Soopa carrot and pumpkin. No explanation. Your latest email says my order is still on its way....not received and over a week has passed. Not good.”

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Posted 2 years ago

“Still waiting for my order.”

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Posted 2 years ago

“Took my money. Order has not arrived and promised tracking number hasn’t arrived either. Reading other reviews( which I wish I had read before ordering) this is what is happening. The company has lost its way. Don’t order from them.”

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Posted 2 years ago

“I haven’t received my parcel!!!”

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Posted 2 years ago

“I ordered this a very long time ago and still have not received it. Despite contacting customer services and asking for a refund I have received neither the food or the refund!”

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Posted 2 years ago

“Still not received my order and you have had my money for nearly 2 months!!”

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Posted 2 years ago

“Didnt recieve the order atall! Paid 90 pound for cans never showed up”

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Posted 2 years ago

“Absolutely awful experience from your site and team. I ordered dog food over two weeks ago now and still have not yet received my order. I have had to buy 3 lots of dog food since purchasing your order. I still have not received a tracking number nor an update on where it is. I will not be using your website again.”

Helpful Report

Posted 2 years ago

“Ordered my dogs food almost 3 weeks ago and it still hasn't arrived no one answers the phone on the number they provided and when I have complained I have had three contradictory emails , avoid this company like the plague.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews