Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order #119191 Purchase didn't arrive, emailed 5 times, called 3 times and still nothing. Now waiting for a full refund but expect I will have to force my bank's involvement as do not trust I will get my money back with any ease. Looking at other recent reviews, I won't hold my breath for an easy refund either.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. Wish I could give 0 stars. Product ordered 27/12/22 payment taken next day for that plus 5 day delivery. After a few weeks I emailed and was told it had been dispatched, it hadn't. After a month I rang them they don't answer the phone or reply to messages left. Emailed again insisting on a refund which I was told would take 5 to 10 days. Another month on no Product no refund and no cares given by this disgusting company. Need to be shut down. Will be going to trading standards”

Helpful Report

Posted 2 years ago

“Still haven’t received my items, ordered 14 days ago. Have been in touch and received an unhelpful, unspecific reply. Emailed again and haven’t received a reply so still have no idea when my stuff is arriving”

Helpful Report

Posted 2 years ago

“Order taking far too long to arrive. Received apology for the delay. Then received 8 days ago notification it was at last ready for dispatch. Not a word since.”

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Posted 2 years ago

“Order never arrived, stopped responding to emails when I asked for a refund”

Helpful Report

Posted 2 years ago

“I placed my order on the 1st February. My card has been charged but the goods have not been received. I have sent several emails and left messages but have not received any details on when my order will be received.”

Helpful Report

Posted 2 years ago

“Order was never delivered. Customer service totally ineffective. Suspect they may not even stock the products I ordered. I cancelled the order and am awaiting refund. Will reclaim through credit card if not refunded.”

Helpful Report

Posted 2 years ago

“Not good service took ages to get delivered customer service not good when arrived missing items still waiting for a refund”

Helpful Report

Posted 2 years ago

“Dog food ordered in January and now six weeks later and no sign.”

Helpful Report

Posted 2 years ago

“Ordered dog food 10 days ago. Money taken from my account immediately and still no sign of delivery”

Helpful Report

Posted 2 years ago

“Paid for delivery which was estimated at 5 days, 15 days later and still no sign of order and now no responses to emails from in the dog house!”

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Posted 2 years ago

“Ordered parcel over 2 weeks ago and still haven’t received it.”

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Posted 2 years ago

“Have to say item was ordered on the 27th December, paid for on the day of order and only received it Wednesday!!, honestly it's awful, won't be using it, and would never buy from you again.”

Helpful Report

Posted 2 years ago

“My order still has not arrived.”

Helpful Report

Posted 2 years ago

“Made this order in January and still have not received it, I've emailed countless times with them saying the order has been dispatched with no proof. They are not replying to my emails now terrible company will never use again, avoid!!!”

Helpful Report

Posted 2 years ago

“Eventually got my order after a lot of chasing and it is what I ordered Would not use again”

Helpful Report

Posted 2 years ago

“Please give this company a very wide berth, its one thing to be still waiting 3 weeks for an order to be delivered but to be lied to when you email to find out what the delay is. First excuse, its been dispatched and we will send tracking straight away, 4 days later, sorry its not been despatched we will do it straight away, a few more days later, no response, a few more days no response so ive cancelled my order with full refund and get an immediate response but your refund will take 5 to 10 days. This is not how to do business or keep customers.”

Helpful Report

Posted 2 years ago

“I still have not received my order. I was told twice that it was dispatched, but i haven't had it. Where is my order? Please reply to my emails Very unsatisfied with this company.”

Helpful Report

Posted 2 years ago

“Absolutely disgusted with this service. I waited for over a month for my order to arrive, emailed countless amounts of time to their customer service team in which I was told that they had shipped the item, then the next member of the team would tell me they would send out a replacement. They had no idea what was going on. When I requested a refund I was blatantly ignored. I will never buy through this website again.”

Helpful Report

Posted 2 years ago

“Two weeks and still no dleivery.”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews