Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed an order with this company over 3wks ago and despite numerous messages to chase our order and been told a couple of times that our order has been dispatched but not been given a tracking number and advised who the items are being sent by...trying to find out how to get a full refund and go elsewhere, not happy with this company at all, shocking how they can do this to alot of other customers...please don't use this company”

Helpful Report

Posted 2 years ago

“The order has not been received, I have emailed Not in the dog house and called an American automated voicemail service which no one responds to. Either the company has gone under or is just incompetent. Really poor customer service.”

Helpful Report

Posted 2 years ago

“Took a month for a reply about my order that never arrived waste of time and money”

Helpful Report

Posted 2 years ago

“Placed my order on 5th January 2023, we are still waiting (2nd February 2023). Fobbed off again and again with promises, lies and silence from the other end. I shall be taking this up with my Credit card company, but a very unsatisfactory experience which seems to have been shared with many other customers. And yes, they did take payment the day the order was placed.”

Helpful Report

Posted 2 years ago

“Item arrived absolutely covered in dog hairs having clearly been worn by another dog Emailed a week ago yet the only response has been to tell me that they will respond within 2 days and send me several requests to rate them. So I have.”

Helpful Report

Posted 2 years ago

“No order received”

Helpful Report

Posted 2 years ago

“I have not yet received my order which was placed on the 20th of January and so I cannot comment please let me know what is happening.”

Helpful Report

Posted 2 years ago

“No other word than appalling. My only advice would be don’t use Not in the dog house! An order placed on the 7.12. still has not been fulfilled. I have been told 3 times it’s been dispatched, lost and re-dispatched, never to have a tracking number and never to arrive! I took up a complaint via Resolver, this prompted an email stating a refund had been made on the 17.1.. but guess what… that has never appeared either. The only thing they appear to do promptly is take your money. I will like others report Not in the dog house to trading standards, in the hope that they will take action to stop this happening to others”

Helpful Report

Posted 2 years ago

“Where is my order?”

Helpful Report

Posted 2 years ago

“I ordered dog food said would arrive 5 working days, over 2 weeks 5 days and various emails as you can’t speak to anyone just leave voicemail I’ve got tracking - really disappointed 😞”

Helpful Report

Posted 2 years ago

“Placed an order just over 2 weeks ago haven't even received my tracking never mind my order, have tried emailing them an ringing them an no one seems till be available till help even though its seems they were happy enough till take my money”

Helpful Report

Posted 2 years ago

“Do not use this 'company' They are thieves who take your money and send you nothing. No customer service at all... they just ignore emails. Lesson learnt the hard way .”

Helpful Report

Posted 2 years ago

“Despite ordering this over 6 weeks ago and after numerous emails I have still NOT received the dog food yet. I have asked for a full refund and still not heard back.”

Helpful Report

Posted 2 years ago

“Dreadful! I will never use this company again. Delivery of dog food took over 3 weeks and only arrived when I threatened to go to the credit card company for a refund. I was lied to about it having been despatched and then ignored.”

Helpful Report

Posted 2 years ago

“Took nearly 3 weeks to receive my package, told the customer service was told it would be chased up but then no response to my reply”

Helpful Report

Posted 2 years ago

“I placed my first order with this company over 2 and a half weeks ago and still no delivery. Have sent customer service emails and had lacklustre, non-specific replies. I will never order from them again. Shame.”

Helpful Report

Posted 2 years ago

“ITEMS NOT DELIVERED. PAYMENT WAS TAKEN ON THE DAY OF THE ORDER ON 30TH DECEMBER 2022. HAVE CONTACTED THEM ON SEVERAL OCCASIONS HAVE BEEN FOBBED OFF AND ADVISED THAT MY ACCOUNT WOULD BE CREDITED TOLD THIS 3 TIMES. THEY HAVE STILL NOT GIVEN ME A REFUND IT's NOW 2ND FEBRUARY 2023. I THINK THIS COMPANY IS CORRUPT DONT DEAL WITH THEM”

Helpful Report

Posted 2 years ago

“Not impressed with the lack of communication, delivery took weeks , i needed the puppy food and had to purchase elsewhere, sorry to say , wont be ordering again .”

Helpful Report

Posted 2 years ago

“Still have not received my goods thst I've paid for.”

Helpful Report

Posted 2 years ago

“Still waiting for goods!!”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews