Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but to wait over 2 weeks for delivery was very disappointing. Not for me I’m afraid”

Helpful Report

Posted 2 years ago

“Used the company twice and though the goods were delayed slightly, had no issue. However, the service on this 3rd order has been terrible. Ordered on the 8/1 and then had an email saying the goods would be delayed. Wasn't really an issue as it had happened before, albeit annoying, so I had ordered with enough of the item left. However, contacted them 2 weeks later as I hadn't heard anything. Got a fairly quick reply to say it had been despatched. Emailed again on 23/1 asking them to cancel and refund as I'd had to order the item from elsewhere. No response but the item showed up on the 27th - the despatch label showing a date of 25th. This means they ignored my request. I've been in touch (message on phone and email) to ask for the item to be returned and refunded and they haven't bothered to get back to me. I like using smaller companies when I can, and as not many sell the item I wanted, I was pleased to find this one. That has quickly turned to disappointment and now anger. I guess they think it doesn't matter as there's nothing wrong with the item and it'll still be used, but fail to understand people budget and paying out twice for something in one go can cause problems. Will not be using again and would certainly not recommend to anyone.”

Helpful Report

Posted 2 years ago

“I would give 0 stars if I could!!! 7 MONTHS & STILL NO REFUND!!! I ordered 2 x cool coats for my Dogs LAST SUMMER in August 2022 when we had that heatwave… I only received one, I spoke to them & was told there was only one in stock. I wish they had told me this, so I could have ordered some coats elsewhere. (I ordered some cooling towels too, which were received, after the order taking AGES to get to me!) I have been charged for 2 & am STILL waiting for my refund in February 2023. The communication is AWFUL, I have never known anything like it. I have had a couple of replies here & there, the last one being a couple of weeks back at 1am promising a refund ASAP, being most apologetic & now NOTHING again. No reply to emails, no call back after leaving NUMEROUS messages on their answerphone & the phone line doesn’t seem to work at all! (Straight to answerphone) I have been left with no choice but to take this to Trading Standards. I placed & paid for an order in good faith. After seeing all the other terrible reviews, it seems to me they need to shut shop. They clearly have no respect for their customers… It won’t be long before they have none. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 2 years ago

“15 days to dispatch, I asked to cancel after 7, heard nothing. Never again.”

Helpful Report

Posted 2 years ago

“I still haven’t received the dog bed I ordered at the end of Dec 2022. I have emailed twice with no response and am £40.00 out of pocket. I would not recommend using this company - such poor communication and NO Product received. Very disappointed.”

Helpful Report

Posted 2 years ago

“Still no delivery after 4wks, asked for a refund which would take 5-10 days to process. Still not had refund after 15 WORKING days!! Customer service have been polite, but clearly did not dispatch my order when I followed up. No tracking number ever arrived, so I asked for a refund, which they said they would organise immediately. I am still asking for my refund and it's all gone quiet! Shame as I wanted to use an independent company and support them, but I've had to resort to using Amazon next day service. I would not recommend this company, despite the great range of products on their site.”

Helpful Report

Posted 2 years ago

“ordered 17th jan, told was dispatched but website says unfulfilled still. No longer replying to my emails. What a joke of a company. DO NOT USE... First and last order. I will be making a complaint through clearpay whom I used and make it my mission to get them removed after reading MANY other similar complaints on delays, lies and no replys from customer services. Your terms say your not liable but how can you not be and provide a sub par service.”

Helpful Report

Posted 2 years ago

“Very poor customer service. Ordered a month ago and had no update. Contacted them on numerous occasions but had no response. Ended up going to the next ombudsman and then they decided to dispatch my order and it came the next day.”

Helpful Report

Posted 2 years ago

“Item was marked as shipped over a week ago but never arrived. Contacted support who confirmed it hadn’t actually been dispatched and would be shipped imminently. A few more days have passed and still the item hasn’t been dispatched and support are not responding to any messages.”

Helpful Report

Posted 2 years ago

“Shocking level of service. Item took 4 weeks to arrive. But most annoying of all were the many emails advising me that the item had been dispatched when obviously it had not!”

Helpful Report

Posted 2 years ago

“I placed 2 orders in late dec and early jan and neither of them have arrived. I have tried to contact customer service and no messages have been replied to. Really sorry to be able to say how delighted I am with your products as they look wonderful.”

Helpful Report

Posted 2 years ago

“I Asked to cancel order before it was shipped because my poorly pup is now on a prescription diet, they lied to me about it already being shipped as 2 days later I recieved an email stating they still hadn't shipped it so I emailed and tried to call with no response and recieved items another 4 days after their not shipped yet email I have contacted several times emailed and tried to call to get the food back to them and refunded and had no response what so ever still waiting nearly 2 weeks later very poor customer service would not recommend”

Helpful Report

Posted 2 years ago

“Still waiting on my dog coat which I ordered over 3 weeks ago. Shocking service. After constant messaging I was told they would send out “a replacement immediately” however they hadn’t sent the original one so I’ve no idea what they were thinking. Again nothing showed and I complained again at which point they gave me an EVRI tracking number and said it had been despatched. Yet another lie as EVRI do t have anything - the tracking comes up blank. Do NOT use these people. I’m now trying to obtain a refund as I’m sick to death of this”

Helpful Report

Posted 2 years ago

“I can't comment on the product as it has not arrived yet - after being told it had been dispatched, later a replacement had been dispatched - now the company are not replying to my emails. Might be a good product but their communication skills are dreadful.”

Helpful Report

Posted 2 years ago

“Order placed 14 January. Emails received on 19 & 23 January confirming despatched. No tracking details ever received. Finally delivered 31 January with delivery note stating despatched 16 January whilst carrier lable states collected 30 January. Total disaster.”

Helpful Report

Posted 2 years ago

“Ordered dog food in December,stated it was dispatched, then confirmed it was not!! Can't speak to anyone as always on answerphone,no one returns phone calls,stated refund made,still awaiting refund despite assurances it had had been made!!”

Helpful Report

Posted 2 years ago

“Hasn't arrived I ordered on the 17th of January paid extra for faster delivery fir my trip to the Highlands in Scotland that I'm on my way back from! I've tried to contact gor a refund and cancel the order and have hear nothing back it's not hood enough! Still hasn't arrived and it's now February”

Helpful Report

Posted 2 years ago

“I would never use this firm again customer service shocking no telephone contact did not send my order I chased via email about 5 times before they confirmed they had failed with my order and had to request a refund.”

Helpful Report

Posted 2 years ago

“Item ordered almost 4 weeks ago & not arrived. Now getting no response from customer service. Phone lines never answered & no response to voicemails. No despatch notification. I have paid in full for an expensive item I can only assume they have not sent. They are now not contactable. Do not use this company you will lose your money based on my experience. Seeking consumer council assistance.”

Helpful Report

Posted 2 years ago

“Order placed. 10 days after I start chasing and was told the order was despatched and a confirmation email would follow. Another 4 days later chased again as no email received I was told still waiting to come back in stock! I asked for a refund 3.5 weeks later still waiting but confirmation of the refund.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews