Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered dog food which never arrived. Lots of email comms where I was fobbed off each time and eventually after threatening with trading standards I was told I would receive a refund - still waiting for that.!”

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Posted 2 years ago

“Still have not received recent order seemingly dispatched a week ago !!”

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Posted 2 years ago

“I placed an order over a month ago and am still waiting for delivery, despite sending several emails.Still waiting therefore cannot respond to the rest of the review.”

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Posted 2 years ago

“I have not received my dog bed /tartan -red and brown Joules XL size ORDER #124387. Very disappointed! Can you resend please?Walsal End Farm Walsal End Lane Hampton n Arden B92 0HX Thank you Claire Chambers 07789 965430”

Helpful Report

Posted 2 years ago

“I have contacted this company numerous times I placed an order 26 march and never received this I've always being told it's on its way I should have at least 5 bags now please do not buy from this firm I am £46.99 out of pocket which I just cannot afford”

Helpful Report

Posted 2 years ago

“I ordered some dog food almost three weeks ago. It still hasn’t arrived. They said it was dispatched last week and then the same thing today. I think I’ll have to see if I can get the money back from the credit card company as I spent about £50 on dog food that I haven’t received.”

Helpful Report

Posted 2 years ago

“My order has still not been despatched weeks after placing it… no response to email or phone. Absolutely shocking! DO NOT USE!”

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Posted 2 years ago

“Still haven’t received my order & it’s nearly a month ago now…”

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Posted 2 years ago

“Not worthy of one star.”

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Posted 2 years ago

“Still no sign of my products!”

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Posted 2 years ago

“Finally got my goods after 15 working days. Automated email responses to queries and no tracking information Impossible to get through on the phone.”

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Posted 2 years ago

“Abysmal service do not waste your money!! Still waiting for refund on items I ordered weeks ago £85 out of pocket”

Helpful Report

Posted 2 years ago

“Loads of nice emails, but after chasing delivery after over 2 weeks, email to say it's despatched, but still no delivery. Wouldn't recommend them based on current service.”

Helpful Report

Posted 2 years ago

“I placed the order for 2 dog beds. Delivery timeframe was 3-5 days. After the 6th day I contacted the company to ask whether the items had been dispatched as I needed the beds urgently. The company confirmed they weren’t so I asked them to please cancel the order and refund me as i would need to purchase a replacement bed. They confirmed they would cancel but didn’t receive the refund. I contact them again, they said they had dispatched the items and the same happened again… still today I haven’t received the refund. I would definitely not recommend!!!”

Helpful Report

Posted 2 years ago

“Terrible terrible service. We were completely ignored on the phone and via email several times. We will be returning all the products through Doodlebone now, as there is no info on your website about this. We won't use you again. You never replied .”

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Posted 2 years ago

“Item never arrived, customer support completely unhelpful and very slow to respond.”

Helpful Report

Posted 2 years ago

“Never received my order, was fobbed off with emails that it had been dispatched but never received any tracking information. Have asked for refund so let's wait and see if I get my money back ! This website is a con...donot order anything from it”

Helpful Report

Posted 2 years ago

“I have been sent a link via email to review my order with Not In The Dog House. I ordered at the very beginning of April and now, on the 19th, I have still not received anything. I have tried contacting customer support twice on the phone, with no one answering, and have left 2 voicemail messages, both of which have no been replied to in any way. I have received no communication apart from 'automated' emails. I very rarely write reviews, but given that I gave this company a go to order my cat food, I feel the need to ward other people from ordering from here. So disappointed in the customer support/service.”

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Posted 2 years ago

“Ordered food 12that March STILL not GOT IT L”

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Posted 2 years ago

“I ordered a dog coat from yourselves three weeks ago and it has not arrived. I had an email after one week saying there had been a delay but it was on its way. I emailed a few days later and received a reply saying I would received delivery details and I have heard nothing since. I have telephoned three times and there is an immediate auto response saying everyone is too busy. I have emailed again and no response. This is an appalling lack service. To add insult to injury I am being inundated with review requests asking me how my order is which I HAVEN'T received!! It is now in the hands of MasterCard to cancel the order. Absolutely appalling.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews