Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received”

Helpful Report

Posted 2 years ago

“Still waiting for purchase, three weeks later...have since read reviews of the company and find I am not alone...waiting now to see if I get a refund...lots of folks in the same boat . Never again.”

Helpful Report

Posted 2 years ago

“Hopeless would never order again…. Beware! Never received the product !!! Tried calling many times but no one available !! After leaving many messages and sending numerous emails ended up cancelling order! Not received refund as yet!”

Helpful Report

Posted 2 years ago

“Goods not received and no tracking details”

Helpful Report

Posted 2 years ago

“Didn’t receive my order will claim the money back via my bank”

Helpful Report

Posted 2 years ago

“I did eventually get my order but it was a month late and when it arrived was half defrosted. I do also feel like I was lied to when I asked where my order was as they stated it had been dispatched but it wasn’t until a few weeks later that I received tracking information. Wont be ordering from here again.”

Helpful Report

Posted 2 years ago

“Dreadful service. Over 2 weeks and goods not received. Will never use again”

Helpful Report

Posted 2 years ago

“My item still hasn’t arrived and I ordered it on the 4th of March!!!!”

Helpful Report

Posted 2 years ago

“You have actually got to be kidding me that I get a request from you to review your service for my recent order. I have not received the goods, no tracking no shipping info. I then cancel my order only then to receive another automated email to say my order will be with me soon. I then ask for proof of my refund only once again to get an automates reply. I want my refund ASAP!!! Do not shop with risk company....its a total disaster!!!”

Helpful Report

Posted 2 years ago

“Not delivered No communication Will be going to my bank for a charge back you crooks”

Helpful Report

Posted 2 years ago

“Not received anything. No one answered phones no refund DONT ORDER FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Not recieved the goods or my refund”

Helpful Report

Posted 2 years ago

“Placed an order over 2 weeks ago! Which I then cancelled and still no refund!”

Helpful Report

Posted 2 years ago

“No products received and no refund received been over 6 weeks now do not order from this company.”

Helpful Report

Posted 2 years ago

“Will never order from this firm again”

Helpful Report

Posted 2 years ago

“Unfortunately I cannot leave a review about the items because I placed an order and never received them. Have been told ‘it’s on its way’ for about a week… placed order over two weeks ago hoping to receive in time for my dogs 1st birthday!”

Helpful Report

Posted 2 years ago

“Not received anything”

Helpful Report

Posted 2 years ago

“As others have said, I should've searched the company before buying but got the same experience as others. My bank refunded the money quickly and easily when I contacted them.”

Helpful Report

Posted 2 years ago

“i still haven’t received my order after ordering it over a month ago. no tracking details given either! will not be ordering from here again.”

Helpful Report

Posted 2 years ago

“I cannot do that as the order has not been delivered as yet. Placed on the 27th March and here on 20th April no delivery”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews