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Not In The Dog House Reviews

1.5 Rating 4,550 Reviews
11 %
of reviewers recommend Not In The Dog House
1.5
Based on 4,550 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Not In The Dog House Reviews
Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Anonymous
Anonymous  // 01/01/2019
Ordered in good faith from company. Charged straight away. No goods arrived, contacted them told dispatched but could not track, still it did not arrive! Repeated contact, same stiry, same no dispatch or tracking! Still no delivery. Contacted them to cancel order and receive refund. Apologies given and assurance of refund being made. Still awaiting refund for monies taken! Do not use use this Company.
Helpful Report
Posted 2 years ago
I've bought over £45 of dog food and it hasn't been delivered. They are refusing to answer emails and the phone number goes to answerphone. Don't use this company you'll be wasting your hard earned money. How not to run a company.
Helpful Report
Posted 2 years ago
Ordered on 23/02/2023, still not received and not responded to emails. Wouldn't recommend
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Posted 2 years ago
***AVOID AT ALL COSTS*** THIS COMPANY IS DECEITFUL AND WILL TAKE YOUR MONEY WHEN ORDERING BUT WILL NOT DELIVER. PLEASE REPORT TO TRADING STANDARDS.
Helpful Report
Posted 2 years ago
Don’t trust this company. Says food is in stock and nearly 3 weeks on nothing has arrived
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Posted 2 years ago
Do not use!
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Posted 2 years ago
We haven’t yet received our order!
Helpful Report
Posted 2 years ago
Refused to deliver order but happy to take my money
Helpful Report
Posted 2 years ago
I’m still waiting for my order , it’s been over two weeks now, so I’m disappointed
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Posted 2 years ago
I cancelled the order after waiting over a week & not receiving any updates as to its despatch as I needed the food to take on holiday! I have had numerous emails back & forth about the refund & although I am constantly being told it has been confirmed & will be in my account in days - I have now been waiting 15 days & still not received. I wish I had read reviews on this company before placing my order, I liked the idea of using a smaller establishment but won't be using them again!
Helpful Report
Posted 2 years ago
Placed an order 3 weeks ago and still not received my item. They keep telling me it’s been dispatched but can’t provide me with any tracking details. I’ve asked for a refund.
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Posted 2 years ago
Are you serious.......write a review on what?. You have taken my money and from countless others I might add, and I and countless others, have nothing to show for it....is this a joke? Appalling...
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Posted 2 years ago
I still don’t have my dog bed…two weeks later
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Posted 2 years ago
Absolutely appalled. I still haven’t received the goods or the refund which I keep getting told is on its way. I am just about to log a complaint with the ombudsman, so not a very happy customer at all!
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Posted 2 years ago
Cancelled my order by email (no response to my two emails) because the order hadn't been delivered after several weeks.
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Posted 2 years ago
After a month I still haven't received my order. Payment was taken immediately
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Posted 2 years ago
Couldn't fulfill my order, still waiting on my refund
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Posted 2 years ago
I still haven’t received the dog food I ordered Please provide a refund Many Thanks
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Posted 2 years ago
I have given one ⭐️ as unable to enter less! Ordered and money taken a full month past and NO goods and NO refund, which NITDH told me would be done "soon"!! Have been forced to contact my credit card supplier to get my money back! Astonished to be asked to review.....this company do not even know that they are in a complete mess!!!
Helpful Report
Posted 2 years ago
I still have not received my order and no communication from company. I ordered on 22 Feb and it is now 15 March and still has not been despatched. Will never order form this company again.
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Posted 2 years ago
Not In The Dog House is rated 1.5 based on 4,550 reviews