“Absolute disgraceful quality, item broken, packaging rubbish I have just wasted £50 on an item which I probably will not get back as customer service is NIL>”
“I ordered a personalised Christmas card for my grandchildren on 2/12/21, when it hadn’t arrived by 15/12/21 I contacted Not on the High Street and received an email saying it I would receive it by 17/12/21 ,I am still waiting ! I have tried contacting the seller but to no avail. Today I sent an email to Not on the High Street but the automated reply said it would take up to 3 days for my message to be dealt with. I am extremely unhappy with the service ,or should I say lack of it. All I want to know is where my order is and I’m finding it impossible to speak to anybody about it. It is now too late to post this card in time for Christmas!
Very disappointed!!!!!”
“**Is this a scam website?**
Ordered a Christmas present on 8th December. Was informed that it was on its way 9th December. Today is 21st December and it has still not arrived. It appears to be impossible to contact any one at the company:
- Conveniently, their phone lines are down and not working
- Complaints page on website does not exist
- No clear process to deal with a scenario like this
- Sent emails but had no response
A complete waste of my time trying to contact them and I am now missing a Christmas present.
Very disappointing experience.”
“Really disappointed with the products received from one of the partners (Dibor) on not on the high street, and the whole process if you have a problem. You can’t communicate with the seller direct. I think this is a cop out as you get passed from pillar to post without any real answers. This puts me off using not on the high street again. Be mindful when ordering 👎🏻”
“This company has the greatest stuff, but the WORST customer service. I have been burned before and keep forgetting and coming back, but this time was too much. I was online shopping after receiving a 15% voucher code via e-mail. I saw the same code online (no expiry time listed). I then spent over an hour browsing their (admittedly beautiful stuff) only to check out and find the code not working. When I called, they said the code had expired - 2 minutes before I checked out! After being on the site for over an hour! "Nothing they could do", apparently - but having run my own website for years, I know companies can always honour a discount. They have become greedy, soul-sucking corporates now, who don't care about their customers of 15 years so I won't be shopping here again.”
“My order has not turned up and emailed not on the high street -all you receive is automated message sorry once it is returned to us as delivered to wrong address ? which may be in a couple of weeks will send to you assuming will not receive AVOID”
“I ordered & paid for a personalised Cheese Knife as described on the website. The image on Not on the High Street website showed a fish knife, but in the description said as items were vintage they would be different ie. I would expect a Cheese knife.
Surely this is against trading standards, especially as Vintage Candy Chesham agreed that the item I received was a Fish knife, but they call them Cheese knives!
Comment from Vintage Candy:
“ They may have been used as fish knives in the past but these are the knives we have always used for our personalised cheese knives.”
Sorry but that does not make sense to me”
“Very happy with the goods, but very dissatisfied with the fact that the purchase had a label with the price of £30 on it but I was charged £40. Would look twice at purchasing on this site again.”
“Unable to make contact with Not on The High Street regarding a damaged item revived and I have spent hours trying. In my view do not purchase from this company. I will not. Not even able to make contact with a telephone number they provided. Just terrible”
