Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.79

4.8 Rating 11,625 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 11,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 9th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rare shoes! this pair were sold out elsewhere. Proper score for the price buzzing hard.”

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Posted 4 months ago

“Real solid service, helped me choose the sizing without any trouble.”

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Posted 4 months ago

“Shipping was fast, got the kicks right on schedule turned up clean and drama-free!”

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Posted 4 months ago

“賣家第一次寄的有瑕疵，不過後來幫我重新配貨後收到的這雙是乾淨的，算是有挽回。”

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Posted 4 months ago

“實際到貨時間跟說的一樣，速度快到我嚇到。”

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Posted 4 months ago

“價格透明，沒有奇怪的加價，CP 值真的高到爆。”

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Posted 4 months ago

“雖然比預期慢一點，但東西到時候狀況很好，整體還是順。”

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Posted 4 months ago

“鞋盒很結實，鞋子狀態完美，完全像新貨剛上架。”

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Posted 4 months ago

“신발이 새것 그대로 오더라구요. 포장도 튼튼해서 배송 중 흔들림도 전혀 없던 듯!”

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Posted 4 months ago

“퀵하게 발송돼서 약속된 날짜에 딱 도착! 흐름도 매끄럽고 전혀 스트레스 없었어요.”

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Posted 4 months ago

“지원팀이 완전 신속하게 도와줘서 문제 해결이 금방 끝났어요. 대응도 상냥해서 기분 좋게 처리했습니다.”

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Posted 4 months ago

“가격 대비 퀄리티가 너무 좋아요. 이런 조합 흔치 않은데 진짜 득템 느낌입니다.”

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Posted 4 months ago

“포장 상태가 엄청 깔끔하고 탄탄했어요. 박스도 흠집 하나 없어서 딱 마음에 들었습니다.”

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Posted 4 months ago

“Super bad experience with Novelship. I bought a pair of Birkenstocks from their website because I wanted to support a local brand, but the whole experience was extremely disappointing. Firstly, I placed an express shipping order on 4 Nov. I changed my mind shortly after and requested to cancel. Their policy states that an order can be cancelled if the seller has not confirmed or shipped it yet. I emailed them multiple times, but only on 6 Nov did they finally reply, saying the seller had already shipped it and they “need to be fair” to the seller. I accepted it even though the communication was very slow. Secondly, the express shipping—which was supposed to arrive on 11 Nov based on their website—only arrived on 18 Nov. There was no notification about any delay. I had to email them personally just to get updates, and their replies took forever. Thirdly, when the shoes finally arrived, the condition of both the box and the shoes was terrible. I genuinely have no idea who is doing their quality checks because it was honestly dog-shit level QC. Yet they still told me it was within an “acceptable range.” Absolutely shocking. Lastly, the joke of all jokes: the return amount they offered. They said the refund was “calculated by our finance team according to our standard policies.” What standard? They offered me only $98 for a $271 pair of shoes. I ended up going directly to Birkenstock in person and bought another pair—the condition was way better than what Novelship sent me, it cost an extra $20, and I can return it anytime if there’s an issue. Please don’t buy from Novelship. Just buy directly from the official store or use other platforms like SNKRDUNK or Carousell. Save yourself the frustration.”

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Posted 4 months ago

“This has been a very poor experience and I would urge great caution before engaging. I was promised receipt of the trainers over 3 weeks ago. Still not arrived. You email customer service and all you receive is a generic email saying "we thank you for your patience." You have to chase them all the time. You get no satisfactory explanation. As it is they were not here in time for a present. There are many other sites that offer this service. Try them is my advice. However, if you want to spend a load of time chasing your own orders, get frustrated that people don't get back to you, then receive meaningless emails and nothing happens still then this company is for you.”

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Posted 4 months ago

“這價格真的划算，外面還買不到，真的是賺到。”

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Posted 4 months ago

“到貨速度真的快，時間抓得剛剛好，完全沒拖延，超爽。”

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Posted 4 months ago

“包裝很穩，鞋盒完好無損，打開直接感受到專業。”

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Posted 4 months ago

“客服回覆超快，講話也很清楚，一下就把我的問題處理好了。”

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Posted 4 months ago

“實際到貨時間跟說的一樣，速度快到我嚇到。”

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Posted 4 months ago

Novelship Pte. Ltd. is rated 4.8 based on 11,625 reviews