Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,338 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with the service and overall experience I have had with this company. The entire process has been frustrating from start to finish. I have wasted a significant amount of my time dealing with this situation returning a brand new an unused box of shoes and have also been left substantially out of pocket, which is completely unacceptable considering the service I expected to receive. I’ve been left to pay more money on top to return the shoes and receive much less back, in fact it was that bad that it wasn’t even worth returning the shoes I gave this company the opportunity to provide a professional service and resolve the situation appropriately, but unfortunately my experience has been the complete opposite. I will never be using their services again and, based on my experience, I cannot recommend them to others. Overall, an extremely disappointing and costly experience that has wasted both my time and money.”

Helpful Report

Posted 2 days ago

“My order is delayed for almost 1 month. And i don't hear anything to this page!!! Please don’t buy anything to them”

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Posted 6 days ago

“Dear Novelship Customer Service, I am extremely disappointed and dissatisfied with the way my order BEM8N109WG has been handled. This order has caused me considerable inconvenience from the beginning. Firstly, there was an issue with the wrong shoe size, which was already a serious failure in the fulfilment of my order. I then had to deal with further delays in receiving the correct shoes. According to my order tracking, the estimated delivery date was 23–26 August 2026. Today is 27 August 2026, and I still have not received my shoes. This is particularly unacceptable because I purchased these shoes with the expectation that they would arrive within the stated delivery timeframe. The situation became even more frustrating because I had an important event yesterday, 26 August, for which I specifically needed these shoes. Because Novelship failed to deliver my order on time, I was forced to purchase another pair of shoes at short notice as an emergency replacement. I therefore expect Novelship to take responsibility for the inconvenience and financial loss that your handling of this order has caused me. I am requesting: A clear explanation for the initial wrong-size issue and the subsequent delivery delay. Immediate confirmation of the exact location and status of my order. Appropriate compensation for the inconvenience and additional expense I incurred because I had to purchase emergency shoes for my event. If you cannot provide a satisfactory resolution immediately, I want to discuss a full refund and reimbursement of the reasonable costs I incurred as a direct result of this failure to deliver as promised. I have been patient throughout this process, but my patience has now been exhausted. I paid for a product and expected it to be delivered correctly and within the timeframe provided. Instead, I have experienced an incorrect size issue, a delay and additional unexpected expense. I would appreciate this matter being escalated to a senior customer service representative or manager rather than receiving a standard automated response. I expect a meaningful resolution and compensation, not simply an apology. Please treat this as a formal complaint and respond as soon as possible. Kind regards, Bobby Savanhu Order: BEM8N109WG Product: Union LA x Air Jordan Air 2 Retro SP 'Grey Fog' – DN3802-001”

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Posted 6 days ago

“I can't understand price says 268. Click on Size 7 and it goes to 304$. Ridiculous.”

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Posted 6 days ago

“Perfectly intact, packaging did its job proper. Sneakers slid outta the box lookin' brand new, ripper.”

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Posted 1 week ago

“Team was patient, got all my questions answered without any drama. Absolute legends they are.”

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Posted 1 week ago

“Found a real bargain, kicks were sold out literally everywhere else. Stoked I stumbled on this spot.”

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Posted 1 week ago

“Competitive price, decided to give them a try and legit no regrets. Cheaper than my usual go-to spot.”

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Posted 1 week ago

“Sepatu pertama gak lolos pengecekan, jujur menurutku standarnya agak ketat, dari mataku sih keliatan oke aja. Tapi mereka nawarin model lain, jadi ya tetap dapet sesuatu yang worth it.”

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Posted 1 week ago

“Pengirimannya cepet banget, sepatu nyampe sesuai jadwal yang dijanjiin. Mantap!”

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Posted 1 week ago

“密封完美，完全沒開封痕跡，鞋子送到超新的狀態。放心買。”

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Posted 1 week ago

“出貨快、配送也快，鞋子提早一天到手。爽度爆表。”

Novelship Pte. Ltd. 5 star review on 25th August 2026

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Posted 1 week ago

“Delivered as promised, quite satisfied with the timeline lah. Docking one star coz courier ring my doorbell a bit late in the night, but not really the seller's fault.”

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Posted 1 week ago

“Support team damn fast reply leh, sorted my query in a few minutes. Really appreciate it!”

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Posted 1 week ago

“Shipped out after 6 days, transit was 4 days, pretty clutch! Tracking was on point the whole way.”

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Posted 1 week ago

“True steal for the quality! Very excited to use it, didn't expect to find at this price. Damn worth it.”

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Posted 1 week ago

“First pair didn't pass their checks and honestly felt the standards a bit strict lah, to me looked totally fine. But they offered me some alternatives and the discount was pretty sweet, so end up still okay lor.”

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Posted 1 week ago

“The support team was really amazing, they helped me so much when I messed up my address. Total lifesavers.”

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Posted 1 week ago

“Harganya bersaing banget, coba beli dan ternyata puas. Kurang satu bintang doang karena kotaknya sedikit penyok, tapi sepatunya sih aman sentosa.”

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Posted 1 week ago

“Nunggu beberapa hari tapi akhirnya dateng. Packagingnya rapi banget, sepatu sampai dalam kondisi mulus tanpa cacat. Beneran profesional sih.”

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Posted 1 week ago

Novelship Pte. Ltd. is rated 4.8 based on 12,338 reviews