Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.81

4.8 Rating 10,132 Reviews

97 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 10,132 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 2nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super bad experience with Novelship. I bought a pair of Birkenstocks from their website because I wanted to support a local brand, but the whole experience was extremely disappointing. Firstly, I placed an express shipping order on 4 Nov. I changed my mind shortly after and requested to cancel. Their policy states that an order can be cancelled if the seller has not confirmed or shipped it yet. I emailed them multiple times, but only on 6 Nov did they finally reply, saying the seller had already shipped it and they “need to be fair” to the seller. I accepted it even though the communication was very slow. Secondly, the express shipping—which was supposed to arrive on 11 Nov based on their website—only arrived on 18 Nov. There was no notification about any delay. I had to email them personally just to get updates, and their replies took forever. Thirdly, when the shoes finally arrived, the condition of both the box and the shoes was terrible. I genuinely have no idea who is doing their quality checks because it was honestly dog-shit level QC. Yet they still told me it was within an “acceptable range.” Absolutely shocking. Lastly, the joke of all jokes: the return amount they offered. They said the refund was “calculated by our finance team according to our standard policies.” What standard? They offered me only $98 for a $271 pair of shoes. I ended up going directly to Birkenstock in person and bought another pair—the condition was way better than what Novelship sent me, it cost an extra $20, and I can return it anytime if there’s an issue. Please don’t buy from Novelship. Just buy directly from the official store or use other platforms like SNKRDUNK or Carousell. Save yourself the frustration.”

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Posted 8 hours ago

“This has been a very poor experience and I would urge great caution before engaging. I was promised receipt of the trainers over 3 weeks ago. Still not arrived. You email customer service and all you receive is a generic email saying "we thank you for your patience." You have to chase them all the time. You get no satisfactory explanation. As it is they were not here in time for a present. There are many other sites that offer this service. Try them is my advice. However, if you want to spend a load of time chasing your own orders, get frustrated that people don't get back to you, then receive meaningless emails and nothing happens still then this company is for you.”

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Posted 12 hours ago

“這價格真的划算，外面還買不到，真的是賺到。”

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Posted 20 hours ago

“到貨速度真的快，時間抓得剛剛好，完全沒拖延，超爽。”

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Posted 20 hours ago

“包裝很穩，鞋盒完好無損，打開直接感受到專業。”

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Posted 20 hours ago

“客服回覆超快，講話也很清楚，一下就把我的問題處理好了。”

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Posted 20 hours ago

“實際到貨時間跟說的一樣，速度快到我嚇到。”

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Posted 20 hours ago

“発送が早く、予定よりもスムーズに受け取れました。ストレスゼロでありがたいです。”

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Posted 20 hours ago

“梱包がしっかりしていて、箱も靴もきれいな状態で届きました。とても安心感があります。”

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Posted 20 hours ago

“このクオリティでこの価格は正直コスパ良すぎ。買って大正解でした。”

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Posted 20 hours ago

“チャットがとても丁寧で、質問にもすぐ答えてくれました。スムーズに解決できて助かりました。”

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Posted 20 hours ago

“配送がすごく早くて、予定通りに届きました。無駄な待ち時間もなくて気持ちよかったです。”

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Posted 20 hours ago

“상담 챗이 너무 친절했고, 궁금한 거 바로바로 해결해줘서 깔끔했습니다. 센스 있는 응대라 믿음 갔어요.”

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Posted 20 hours ago

“배송은 일정에 맞게 와서 좋았는데, 중간 업데이트가 조금 느렸어요. 그래도 상태 너무 좋아서 별 네 개 충분합니다.”

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Posted 20 hours ago

“배송이 진짜 빠르더라구요, 일정 그대로 도착해서 기분 완전 좋았어요. 기다림 없이 바로 받아보니 개꿀!”

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Posted 21 hours ago

“가격이 생각보다 착해서 놀랐어요. 품질까지 탄탄해서 이건 그냥 건진 느낌입니다.”

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Posted 21 hours ago

“첫 제품이 검수에서 떨어져서 배송이 8일차에 왔어요. 그래도 계속 업데이트를 잘 해줘서 불안하진 않았고, 도착한 제품은 완전 새상품이라 결과적으로 만족합니다.”

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Posted 21 hours ago

“Beli memang tak rugi, harga mesra poket tapi rupa kasut macam high-end. Memang berbaloi habis.”

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Posted 21 hours ago

“發貨好快，送到都唔使等幾耐，效率真心唔錯。”

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Posted 21 hours ago

“成個送貨流程超順，時間啱啱好，收貨果下真係好開心。”

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Posted 21 hours ago

Novelship Pte. Ltd. is rated 4.8 based on 10,132 reviews