Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.78

4.8 Rating 12,084 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 6th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“這個品質配這個價格根本是bug等級，原本以為普普通通結果完全不是。被反向驚喜到，讚啦。”

Helpful Report

Posted 3 days ago

“賣家寄了瑕疵品來，鞋舌的縫線歪掉了，有點小傻眼。不過他們有幫我找新的賣家重新配對，補寄的那雙狀況不錯，全新沒穿過，所以勉強還可以接受啦。”

Helpful Report

Posted 3 days ago

“サポートの返信が早くて、対応もスムーズで質問もすぐ片付きました。一度追跡を催促することがあったので星4ですが、対応はちゃんとしてくれました。”

Helpful Report

Posted 3 days ago

“マジで掘り出し物見つけました、他のサイトじゃとっくに完売してたモデルです。値段見て二度見するレベル、超嬉しい。”

Helpful Report

Posted 3 days ago

“出品者から不良品が届いて、ベロのステッチが歪んでてちょっと萎えました。でも別の出品者を紹介してくれて再マッチに成功、交換品の状態も良くて新品未使用だったので、まぁ許容範囲かなと思います。”

Helpful Report

Posted 3 days ago

“スタッフさんめっちゃ忍耐強くて、何度質問しても全部丁寧に答えてくれました。サービスのレベル高すぎ。”

Helpful Report

Posted 3 days ago

“発送も配送も早くて、週末前にはスニーカー手元に届きました。これ以上望むことないです。”

Helpful Report

Posted 3 days ago

“고객지원 응답 빠르고 대응도 매끄러워서 문의도 금방 해결됨. 한 번 배송 추적 재촉한 적 있어서 별 넷이지만 응대는 잘해주셨어요.”

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Posted 3 days ago

“저한테 딱 맞는 운동화 추천해주심, 진짜 정확하게 골라주셨어요. 주문 실수 미리 막아주셔서 감사할 따름.”

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Posted 3 days ago

“통관도 문제없이 부드럽게 통과했고 포장 진짜 튼튼했어요. 박스에서 꺼낸 순간 반짝반짝, 완전 만족.”

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Posted 3 days ago

“판매자한테서 불량품이 와서 신발 텅 부분 박음질이 삐뚤어져 있어서 좀 김새더라고요. 그래도 다른 판매자 연결해줘서 재매칭 성공했고, 교환품 상태도 좋고 새것에 미사용이라 그래도 받아들일 만했어요.”

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Posted 3 days ago

“이 퀄리티에 이 가격은 솔직히 말이 안 됨, 그냥 그저 그럴 줄 알았는데 완전 달랐어요. 좋은 의미로 배신당함, 최고.”

Helpful Report

Posted 3 days ago

“啲職員好耐性，問極都唔嬲，仲一條一條答得好仔細。服務頂級。”

Helpful Report

Posted 3 days ago

“賣家寄咗對有瑕疵嘅鞋過嚟，鞋舌縫線歪咗，有啲唔開心。佢哋幫我搵到新賣家重新配對，補返嗰對狀態都OK，全新冇着過，所以都算可以收貨。”

Helpful Report

Posted 3 days ago

“出貨同送貨都好快，週末前已經攞到對鞋。冇得再要求啦。”

Helpful Report

Posted 3 days ago

“客服回覆得好快，體驗都幾舒服，問題兩三句就搞掂。扣返一粒星係因為要追過一次運單，不過佢哋態度都好好咁回應。”

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Posted 3 days ago

“真係執到平嘢，其他鋪呢對鞋早就賣晒。價錢平到我以為睇錯，超開心。”

Novelship Pte. Ltd. 5 star review on 6th June 2026

Helpful Report

Posted 3 days ago

“Got a defective pair from the seller with a wonky stitch on the tongue, bit miffed. Found a new seller through them and the rematch was tidy, the item was alright, deadstock and unused so I'll let it slide.”

Helpful Report

Posted 3 days ago

“⚠️ WARNING: Think twice before buying from @Novelship I purchased a MIU MIU blazer on 12 May for MYR 2,726. It took over THREE WEEKS to arrive because of their own seller fulfilment issue. When it finally arrived on 4 June, it was the wrong size. The item is unused. Unworn. Tags intact. I contacted them immediately. Their response? A refund of MYR 1,783 — nearly RM1,000 less than I paid — with zero explanation. When I asked twice for an itemised breakdown of the deduction, they responded both times with "various factors assessed by our Finance team." That is not an answer. They then told me MYR 1,783 is their "final assessed amount" and that I can take it or leave it. So to summarise: — I waited 3+ weeks for delivery due to THEIR fulfilment failure — Item arrived wrong size — Item is unused and in perfect condition — They are withholding nearly RM1,000 of my money with no explanation — They have refused twice to tell me how they calculated this This is not a return policy. This is taking a customer's money and hoping they go away quietly. I have filed a formal complaint with CASE (Consumers Association of Singapore) and will be pursuing this further. Novelship — if you are reading this, you still have the opportunity to do the right thing. Order No. B1M5YQLWNM. #Novelship #ConsumerRights #Unfair #BuyerBeware #MIUMIU #FashionResale”

Helpful Report

Posted 3 days ago

“Shoes never arrived. Took my money, never posted then proceeded to say they were coming, then up the price by $100”

Helpful Report

Posted 4 days ago

Novelship Pte. Ltd. is rated 4.8 based on 12,084 reviews