Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.83

4.8 Rating 8,421 Reviews

99 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 8,421 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 1 star review on 29th November 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This bozos didn't even bother to keep me updated. It took you 10 days only to cancel my order. Now I see why others prefer StockX, you guys in Novelship sucks with your service.”

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Posted 5 days ago

“They didn't send my order and I got scammed don't trust this website.”

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Posted 1 week ago

“Very bad delivery service”

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Posted 1 week ago

“It is impossible to unsubscribe to these annoying emails that just KEEP coming. I would never recommend this company for that reason alone!”

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Posted 2 weeks ago

“refunds.Asima”

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Posted 2 weeks ago

“I am writing to express my disappointment regarding a recent order I placed on your platform. I purchased the Li-Ning Way of Wade 10 "White Dragon" (SKU: ABAS075-4, Size US11) a few days ago and made full payment. After waiting several days, my order was unexpectedly cancelled and I was issued a refund. This cancellation caused a significant delay, and now I no longer have enough time to purchase this sneaker from other platforms. To my surprise, when I checked your website today, the exact same item is still listed for sale — but at a higher price. This makes me feel as though my order may not have been cancelled due to stock issues, but rather to take advantage of a price increase. This experience has been very frustrating, especially as I trusted Novelship to provide a reliable and fair shopping experience. I kindly request: A clear explanation for the cancellation; Steps you will take to ensure this does not happen again; Whether there is any way to honor my original purchase price given this situation. I hope Novelship values its customers’ trust and takes action to address this issue. Thank you for your attention, and I look forward to your prompt response.”

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Posted 2 weeks ago

“I paid for expedited shipping, and they were delivered two weeks late with no explanation or refund for shipping. The box looked like it had been stomped on when it arrived, torn open. They didn’t fit. I sent them back. They then charged me again for shipping $35. Terrible customer service, I doubt the shoes I received were actually authentic (cheap material, weird fit). Would NOT buy from this site again.”

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Posted 1 month ago

“Take too long time to ship and delivery. Not impressed”

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Posted 1 month ago

“If I could put less than one star I would. They don't have clear online if the sizes for Converse are for men or women, so I got the wrong size and now they want me to pay to return them, the shipping to exchange for new shoes, and the new shoes. Pretty much buying another way more expensive pair of shoes. I will never recommend this website to anyone.”

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Posted 1 month ago

“Very disappointing. Bought a pair of adidas Solar Glide running shoes and when I received them it was clear they were not genuine adidas due to the poor quality. The rubber had come loose from the toe on one shoe and from both heels. I learned my lesson not to use this company again. Avoid.”

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Posted 2 months ago

“I'd give a zero if possible, it's been 7 weeks and I still have not received my purchase. And after advising admin at novelship of the delay they made no attempt to fix the issue . They take your money and don't deliver. I will never use this company again.”

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Posted 2 months ago

“I purchased a pair of basketball boots for my son. In less than 2 months of use only on indoor courts the fabric around the top of the shoes has started going into holes which is a clear fault with the fabric. I emailed because this is extremely disappointing given the price we paid and have been told because it's not within 7 days of receiving them they can't do anything. Would never order from them again.”

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Posted 2 months ago

““It’s been a really bad experience. I will never trust this company again. I still haven’t received my product — it’s been almost one and a half months. I’ve been complaining every day, but there have been no improvements.””

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Posted 2 months ago

“Fake product”

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Posted 3 months ago

“If I could give them negative stars I would: horrible customer service. It took a long time to ship my cleats out and once they arrived they were dirty. I was told they would be refunded and then the company ghosted me. No refund. I will never use this company again. BUYER BEWARE!!!!!”

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Posted 3 months ago

“Fake shoes. Terrible customer service. Shoes not authentic. Very unprofessional behaviour from customer service.”

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Posted 3 months ago

“It’s been 1 ‘month since I’ve placed my order”

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Posted 3 months ago

“VERY BAD CUSTOMER SERVICE, YOU DONT GET A REPLY FOR DAYS, AFTERPAYED SOME NIKES, BEEN WAITING A MONTH NOW, ALMOST PAYED THEM OFF AND STILL HAVNT GOT THEM, TRACKING WENT FROM HONG KONG TO SINGAPORE IN TWO WEEKS, ORDERED ON THE 30TH OF APRIL AND EXPEPTED DELIVERY WAS THE 15TH OF MAY AND ITS NOW THE 26TH OF MAY, VERY DISAPPOINTED ☹️”

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Posted 3 months ago

“Do not buy! Ours lasted less than 3 months and split through the bottom of the boot. Novelship won’t refund as have had the product more than 7 days…. Very disappointing. Terrible service.”

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Posted 3 months ago

“Horrible Quality, increases risk of injury!”

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Posted 3 months ago

Novelship Pte. Ltd. is rated 4.8 based on 8,421 reviews