Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.79

4.8 Rating 11,508 Reviews

97 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 11,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 30th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to unsubscribe but they make it as painful as possible. And when trying to reach out support, after writing everything down there is an ‘error’ when you submit the query. Very frustrating.”

Helpful Report

Posted 3 days ago

“Wont let me unsubscribe from emails even after I emailed their support. Useless company. I will remove this if you stop sending me emails”

Helpful Report

Posted 3 days ago

“Wont let me unsubscribe from emails even after I emailed their support. Useless company. I will remove this if you stop sending me emails”

Helpful Report

Posted 3 days ago

“Wont let me unsubscribe from emails even after I emailed their support. Useless company. I will remove this if you stop sending me emails”

Helpful Report

Posted 3 days ago

“Very disappointing experience with Novelship. They sent my parcel to the wrong address, which was clearly their mistake, yet they refused to provide any compensation—there was not even any offer of compensation at all. On top of that, their customer service is extremely difficult to reach. Responses are slow, and when they do reply, they don’t actually resolve the issue. Overall, the whole process has been frustrating and stressful. I expected a much higher level of professionalism and accountability. Based on my experience, I would not recommend using Novelship.”

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Posted 1 week ago

“Never buy from this company. I bought a pair of shoes for £103 and had the wrong size and asked for a return label and they offered me a refund for £28… absolute horrendous fraud”

Helpful Report

Posted 2 weeks ago

“Over a month since order placed…haven’t received, Can’t cancel, can’t get any customer support. This company is a scam”

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Posted 2 weeks ago

“Shoe size labeled wrong, Show was too small. Have other Puma suedes same size and the ones sent from Novelship were 1 and a half cm smaller. Maybe duplicate shoes.Sent through photos and comparisons. There reply , shoe is in normal range. First and last time shopper. Beware of Fakes .”

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Posted 3 weeks ago

“What a rip off. Poor customer service. Very slow response for customer service. Slow postage. Misleading returns information. AVOID UNLESS YOU WANT TO BE RIPPED OFF.”

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Posted 1 month ago

“Placed an order and received an email advising they had to find a different stockist and there would be a slight delay. Followed this up and Novelship apologized for the delay. Didn't hear anything further for a few days and then received a refund without any explanation or further communication. Expect delays and poor customer service when ordering. Don't hold your breath!”

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Posted 1 month ago

“very poor company policy. i ask for refund and return as they deliver it days beyond expected delivery. and they only give back 50% of what you paid. ridiculous.”

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Posted 2 months ago

“Disgrace of a company Hit the refund button Yet now got them listed at £1400 Still waiting on refund Steer clear at all costs”

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Posted 2 months ago

“Spent nearly £200 and never received my order”

Helpful Report

Posted 2 months ago

“I ordered on December 23 but still I didn't receive my order I did mistake to order here supposed to receive my order between 7 to 10 days.”

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Posted 2 months ago

“Shoes were supposed to arrive between December 23 and December 30. Didn’t receive the shoes until January 10. The shoes look fake nothing like the picture. Picture attached.”

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Posted 2 months ago

“I will never buy from This company again. The product took a very long time to come and because of this I needed to purchase something else before they arrived as I needed the shoes for a sporting event. I then wanted to return them when they arrived and I was informed I would only get a third of what I paid for the back. Absolutely ridiculous. Communication was also delayed and overall dissatisfying. Never again!”

Helpful Report

Posted 2 months ago

“This is the 1st time buying from this website/company & if I could give zero stars I would. The shoes that they sent were & ARE the total wrong colour. I intially ordered "pink-snakeskin/Nike air 90's" WHITE being the main colour. What I got instead were "brown" snakeskin with their main colour being"cream". Keeping in mind the pink were alot more expensive than the brown & maroon. The day they arrived @ my house I immediately emailed them. This was a few days before Christmas. & I only just received a actual detailed response yesterday!!! 17th/Jan : all other communication from them has been automated responses! & they are trying to tell me "I'm wrong" & that colours can look different in "real life" I am more than angry. They cost more than what I received & I'm being told I'm in the wrong when I'm definitely NOT. if they look on their own website they will see they offer BOTH colours there: They have completely different item-#'s... I have NEVER been treated this way by any other company, & it's totally unacceptable. Don't Buy from this website. Unless you enjoy headaches.”

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Posted 2 months ago

“BUYER BEWARE!!!! Get your size right as they only return 1/3 of what you paid. I was so disappointed as measured my foot and shoes clearly run small. Not a consumer problem, rather they should make it clear if particular brands run small especially first time buyers. Would never purchase again based off how difficult it is to exchange or return. Never again!”

Helpful Report

Posted 2 months ago

“My order never arrived, despite the support team confirming twice that the order is on its way. Got cancelation notice and now its not clear how i get refunded. Not recommended to use this company.”

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Posted 2 months ago

“My order was placed on 2nd of jan with add on payment for express shipping. Guarantee delivered on 7th jan..but till now(10jan) dint recive anything. The delivery progress just indicate seller shipped out from 5th jan until now...”

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Posted 2 months ago

Novelship Pte. Ltd. is rated 4.8 based on 11,508 reviews