Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.84

4.8 Rating 8,289 Reviews

99 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 8,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 1 star review on 29th November 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for expedited shipping, and they were delivered two weeks late with no explanation or refund for shipping. The box looked like it had been stomped on when it arrived, torn open. They didn’t fit. I sent them back. They then charged me again for shipping $35. Terrible customer service, I doubt the shoes I received were actually authentic (cheap material, weird fit). Would NOT buy from this site again.”

Helpful Report

Posted 1 month ago

“Take too long time to ship and delivery. Not impressed”

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Posted 1 month ago

“If I could put less than one star I would. They don't have clear online if the sizes for Converse are for men or women, so I got the wrong size and now they want me to pay to return them, the shipping to exchange for new shoes, and the new shoes. Pretty much buying another way more expensive pair of shoes. I will never recommend this website to anyone.”

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Posted 1 month ago

“Very disappointing. Bought a pair of adidas Solar Glide running shoes and when I received them it was clear they were not genuine adidas due to the poor quality. The rubber had come loose from the toe on one shoe and from both heels. I learned my lesson not to use this company again. Avoid.”

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Posted 1 month ago

“I'd give a zero if possible, it's been 7 weeks and I still have not received my purchase. And after advising admin at novelship of the delay they made no attempt to fix the issue . They take your money and don't deliver. I will never use this company again.”

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Posted 1 month ago

“I purchased a pair of basketball boots for my son. In less than 2 months of use only on indoor courts the fabric around the top of the shoes has started going into holes which is a clear fault with the fabric. I emailed because this is extremely disappointing given the price we paid and have been told because it's not within 7 days of receiving them they can't do anything. Would never order from them again.”

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Posted 1 month ago

““It’s been a really bad experience. I will never trust this company again. I still haven’t received my product — it’s been almost one and a half months. I’ve been complaining every day, but there have been no improvements.””

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Posted 1 month ago

“Fake product”

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Posted 2 months ago

“If I could give them negative stars I would: horrible customer service. It took a long time to ship my cleats out and once they arrived they were dirty. I was told they would be refunded and then the company ghosted me. No refund. I will never use this company again. BUYER BEWARE!!!!!”

Helpful Report

Posted 2 months ago

“Fake shoes. Terrible customer service. Shoes not authentic. Very unprofessional behaviour from customer service.”

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Posted 2 months ago

“It’s been 1 ‘month since I’ve placed my order”

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Posted 2 months ago

“VERY BAD CUSTOMER SERVICE, YOU DONT GET A REPLY FOR DAYS, AFTERPAYED SOME NIKES, BEEN WAITING A MONTH NOW, ALMOST PAYED THEM OFF AND STILL HAVNT GOT THEM, TRACKING WENT FROM HONG KONG TO SINGAPORE IN TWO WEEKS, ORDERED ON THE 30TH OF APRIL AND EXPEPTED DELIVERY WAS THE 15TH OF MAY AND ITS NOW THE 26TH OF MAY, VERY DISAPPOINTED ☹️”

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Posted 3 months ago

“Do not buy! Ours lasted less than 3 months and split through the bottom of the boot. Novelship won’t refund as have had the product more than 7 days…. Very disappointing. Terrible service.”

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Posted 3 months ago

“Horrible Quality, increases risk of injury!”

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Posted 3 months ago

“Very bad platform. Withdrawal of funds cannot be credited normally. Writing to the platform cannot be processed immediately. There is no customer service phone number or person in Taiwan to help. The system is getting worse and worse. The customer service staff can never handle the problem immediately. The feedback messages are never processed and updated immediately. No one will reply to the progress of the processing. They will only send some spam messages all the time. There is no positive response to the feedback.”

Helpful Report

Posted 3 months ago

“This website is very unreliable. I have been waiting for my product for over a month now and no updates whatsoever. I have requested a refund and a cancellation for my order, but they are clearly ignoring my request as they are no longer responding. I am certainly not a difficult customer, I understand delays can occur, but this is unacceptable and the delay is way too extreme therefore I would like to be refunded.”

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Posted 3 months ago

“Reviews are definitely faked or planned regarding fast shipping and customer service. I ordered something on 4/28 and emailed about it that day. It’s 5/8 and STILL NO RESPONSE… and my shoes are still “shipping to be authenticated” worst customer service and shipping transparency”

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Posted 3 months ago

“I haven’t received my shoe yet so I’ll leave another. This is solely based on customer service and ship time. Customer service is non existent I emailed 10 days ago and no response and ship time takes insanely long. Will not use this site again its pretty sketchy”

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Posted 3 months ago

“Bought a shoe but the shoe could not be delivered even after waiting for more than 2 weeks (I paid for express). Was asked to top up to get the same pair of shoe and I did so. Was told that I will get the shoe this time in 5 days. However after another 2 weeks the shoe cannot be delivered again due to defects and was told I will be refunded. A whole lot of trouble, anticipation and waiting to nothing. Highly do not recommend anyone to purchase from Novelship.”

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Posted 4 months ago

“20 days awaiting for my item, only today I was refunded without no notification and only after I had inquired an update on my item. If you’re going to run a business please have items in stock before advertising.”

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Posted 4 months ago

Novelship Pte. Ltd. is rated 4.8 based on 8,289 reviews