Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,447 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,447 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look at these scammers! Fake reviews and fake estimated times! Average Delivery Time Within 5 days they say. I've been waiting 16 days now since I placed my order from Canada, I paid 300$ for a pair of shoes, I'm getting my money back.”

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Posted 4 months ago

“Shipping took ONE MONTH to New Zealand!!! I ordered on 25th April and had them delivered 26 May despite Novelship saying approximate date of delivery 1-8 May. I tried to contact their customer service team numerous times and was completely ignored every time. Sadly wouldn't order from this company again in a hurry.”

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Posted 5 months ago

“I had a disappointing experience with Novelship. I purchased Nike Zoom Rival Waffle 6 shoes, order BPGR18QE2G, on 5 May 2026 and received them on 19 May 2026. The shoes were for my child’s athletic use. After trying them on indoors only, we found the actual fit was much smaller than expected and not like a normal EU 38. What concerns me is that other websites and retailers clearly warn that this model runs small and recommend sizing up, but Novelship’s product page did not mention this important sizing information at all. For performance footwear, this can easily mislead customers into choosing the wrong size. I contacted Novelship the next day and provided the requested photos of the shoe size labels. However, they refused any refund, exchange, store credit, or other practical solution, saying the labelled size matched Nike’s size information and the authentication tag had been removed. In my view, Novelship did not properly care about the customer receiving shoes that were not suitable in practical size. The return and exchange process was extremely difficult, and the after-sales support was poor. Based on my experience, I would be very cautious buying performance footwear from Novelship. I do not feel this was a trustworthy shopping experience.”

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Posted 5 months ago

“Do not use this company they are terrible I would not allow me to return my shoes as they didn’t fit . First it was an American size advertised on the site, not a UK size and When I asked to return my shoes They said the only refund they could offer me would be £4. 🤣 when I spent over £100. I’m taking them to trading standards I’ve had to contact my bank to get a refund issued through there.”

Helpful Report

Posted 5 months ago

“Terrible return policy, you can purchase a sneaker for $150 but your refundable amount will only be $65 and you are also responsible for shipping cost. I bought multiple sneakers from novelship until I needed a size exchange I was told exchange will cost me $ 56 + shipping cost and return I will only get $65 back. Terrible customer service ! NEVER PURCHASING FROM THEM AGAIN!”

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Posted 5 months ago

“terrible customer service.”

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Posted 5 months ago

“These shoes are fake. The bottom of the shoe, the Nike logo, I could go on forever. Would not recommend”

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Posted 5 months ago

“i think Novelship might be a fraud. I ordered a pair of shoes a month ago and they were immediately shipped to Novelship for authentication within three days. For over two weeks the shoes have been sitting at Novelship - it is now two weeks past the expected delivery date, and the only updates they will give me is that they are awaiting courier pick up. This is an absurd response considering that Novelship controls the courier pick up times. They continue to refuse to give me any credible updates. Given that they are two weeks past the delivery date, the shoes remain in their inventory, and haven’t shipped I’ve tried to cancel the order, but they refused to process the cancellation. Dishonest, in transparent, and impossible to deal with.”

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Posted 6 months ago

“Dear All, I am very, very disappointed with the Novelship service. I ordered my product on 19th April and paid for DHL fast service. Until today, 30th April 2026, there has been no arrival. It was agreed to arrive on 26th April, until I write in and provide feedback to me that they have a backlog issue. I do not accept this reason. Send msg and no reply, and in another 7 days for the items to come. Ask for a refund and no answer. Collect my DHL money and give me sea delivery...I am going to take illegal action against them very soon”

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Posted 6 months ago

“Very very long leadtime, the after sales response was so AI..”

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Posted 6 months ago

“I am "Extremely disappointed. I placed my order 4 weeks ago, with Novelship and I still haven't received my shoes. I’ve tried reaching out to customer service, but I haven't received a helpful response. Save your money and shop elsewhere "Scam alert! I ordered a pair of shoes on 18/03/2026 the payment was processed immediately, but the item never arrived. The parcel has been with customs since the 29/03/2026 due to no Declaration information not provided, and I have been emailing Novelship customer support for the past 4 weeks for there help in regards to this issue but I have not heard anything back from them I will be filing a dispute please be advised that Novelship is very unreliable i would not recommend them to anyone”

Helpful Report

Posted 6 months ago

“Bought a pair of Adidas 4DFWD in size 10 for around £105 (before their extra fees and delivery - totalled around £125). They arrived within around 10 days, I tried them on and unfortunately they were a little too short and narrow. Attempted to exchange for half a size up - not an option. Attempted to return them and after 3-4 days of "calculations" they came back and offered me a £33 refund. THIRTY THREE. I questioned this and they said after going the internal process, this is the amount they can offer me for a refund after taking into account a change in market value, plus any admin fees. I understand the admin fees and the fact I'd have to pay for the return carriage, but claiming that the shoes have lost 60-70% of their value in the 2 days I had them - despite them being completely unworn with all original tags - is ridiculous. I asked to see their "internal processes" and calculations so i could try and figure out how they came to the figure of £33, and they refused. I have reported them to Trading Standards and will be emailing them every single day complaining. Steer well clear.”

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Posted 6 months ago

“Do you really think someone will spend 2 grand on a $70 pair of Nike’s???! As Dickie Roberts would say… You’re Nucking Futz😂🤣😂🤣”

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Posted 6 months ago

“Wrong item”

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Posted 6 months ago

“Absolutely shocking returns policy. Be prepared to not receive the money you pay for a product when you try to return the item. To return the shoes I ordered will cost me personally £180.00 !! That is made up of 2 shipping costs and 1/2 the value of the shoes I returned. Complete rip off and very unhelpful. Make sure you chose the right size otherwise you will fall foul of their corrupt practices.”

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Posted 6 months ago

“I’m extremely disappointed with my experience. I bought a pair of sprint spikes that were very expensive, but I was willing to pay the price because I couldn’t find them in stock anywhere else. They were supposed to arrive within 1–2 weeks, and I was hoping to use them for my athletics season. Instead, they didn’t arrive until months later—long after my season had already started. To make things worse, when the shoes finally arrived the bottom colour was already starting to peel off. For the price I paid, that’s completely unacceptable. I emailed the company asking about a return or exchange and didn’t receive any response for a full month. After sending another email, they finally replied but claimed they couldn’t do anything because the shoes were “fine when they shipped.” I then asked if they could at least offer a partial refund since the condition clearly didn’t match the price I paid, but again they refused to help. Overall, terrible customer service and very disappointing product quality. I would never have bought these shoes if I knew this was the level of service and support I’d get. I definitely wouldn’t recommend buying from them.”

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Posted 7 months ago

“This online website appears to be dodgy. During order, the delivery date was stated as 23rd to 28th March. Once payment made, it become 23rd to 31st March. I wrote email enquiries a few times to check on status. The customer service rep replied saying the goods is on its way. Waited until 31st march and wrote another email because i read some absurd reviews about this website. And it turned out to be true. After confirming that my shipment was on its way, now they replied (see screenshot) that the seller was unable to fulfill my order. WTF is wrong with these conniving people. I highly recommend everyone to stop buying from this website. Its the same owners as SHEIN which itself has a negative track record. DON'T buy from this website. I ordered the shoe as a gift for my nephew because he loves the design. Now i got to tell him due to stupid service standards, i can't fulfill his wish. The other disgusting part is, after paying for 195 SGD for the shoes, the website shows 132 more than a week later. Here's the kicker. If the supplier was unable to fulfill my order, why then does the website publish the same product in stocks are a much cheaper rate? You be the judge.”

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Posted 7 months ago

“I purchased these for an event and the end of the estimated delivery is tomorrow and still not here… honestly I wouldn’t have brought them if I knew they weren’t going to make it in time, very disappointed! I’ll never purchase form you again”

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Posted 7 months ago

“不事先告诉我缘由直接取消我订单，下了6单全部被取消了对我影响很大”

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Posted 7 months ago

“Extremely disappointed, I paid over $60 for “express” shipping only to have my Nike Pegasus Plus 'Olive Grey Maroon' shoes arrive in eight days which is unacceptable. It’s known that the top retailers have same and/or next day delivery, which wasn’t my expectation as I understand the size and scale of the retailers who have those logistical advantages in the marketplace. In contrast, to pay for premium delivery, only to be given what seemed to be standard delivery borders on unethical practices, especially since my item was delivered outside of the estimated delivery window. I should’ve been refunded for the poor service provided, but of course the retailer has decided to reward itself with unsatisfactory customer service. For comparison, I recently ordered another pair of shoes, from a different retailer, standard shipping and those shoes are arriving in two days. Please don’t use this retailer’s “express shipping” as they won’t honor their negligence.”

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Posted 7 months ago

Novelship Pte. Ltd. is rated 4.8 based on 12,447 reviews