Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.80

4.8 Rating 10,682 Reviews

97 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 10,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

Visit Website

Write Your review

Tell us how Novelship Pte. Ltd. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Novelship Pte. Ltd. 5 star review on 6th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible Quality, increases risk of injury!”

Helpful Report

Posted 8 months ago

“Very bad platform. Withdrawal of funds cannot be credited normally. Writing to the platform cannot be processed immediately. There is no customer service phone number or person in Taiwan to help. The system is getting worse and worse. The customer service staff can never handle the problem immediately. The feedback messages are never processed and updated immediately. No one will reply to the progress of the processing. They will only send some spam messages all the time. There is no positive response to the feedback.”

Helpful Report

Posted 8 months ago

“This website is very unreliable. I have been waiting for my product for over a month now and no updates whatsoever. I have requested a refund and a cancellation for my order, but they are clearly ignoring my request as they are no longer responding. I am certainly not a difficult customer, I understand delays can occur, but this is unacceptable and the delay is way too extreme therefore I would like to be refunded.”

Helpful Report

Posted 8 months ago

“Reviews are definitely faked or planned regarding fast shipping and customer service. I ordered something on 4/28 and emailed about it that day. It’s 5/8 and STILL NO RESPONSE… and my shoes are still “shipping to be authenticated” worst customer service and shipping transparency”

Helpful Report

Posted 8 months ago

“I haven’t received my shoe yet so I’ll leave another. This is solely based on customer service and ship time. Customer service is non existent I emailed 10 days ago and no response and ship time takes insanely long. Will not use this site again its pretty sketchy”

Helpful Report

Posted 9 months ago

“Bought a shoe but the shoe could not be delivered even after waiting for more than 2 weeks (I paid for express). Was asked to top up to get the same pair of shoe and I did so. Was told that I will get the shoe this time in 5 days. However after another 2 weeks the shoe cannot be delivered again due to defects and was told I will be refunded. A whole lot of trouble, anticipation and waiting to nothing. Highly do not recommend anyone to purchase from Novelship.”

Helpful Report

Posted 9 months ago

“20 days awaiting for my item, only today I was refunded without no notification and only after I had inquired an update on my item. If you’re going to run a business please have items in stock before advertising.”

Helpful Report

Posted 9 months ago

“Terrible service absolute joke of a company and rip you off !!!”

Helpful Report

Posted 9 months ago

“Very bad service and do not buy from them”

Helpful Report

Posted 9 months ago

“Very bad service and very bad response”

Helpful Report

Posted 9 months ago

“Very bad service and very rude”

Helpful Report

Posted 9 months ago

“Very bad service do not buy from them”

Helpful Report

Posted 9 months ago

“Very bad service , I do not recommend anyone”

Helpful Report

Posted 9 months ago

“Very bad service, communication very bad will not recommend anyone”

Helpful Report

Posted 9 months ago

“Ordered a pair of trainers and they sent me a tin of beans. Fuming 😤”

Helpful Report

Posted 9 months ago

“Awful awful company, ordered 2 pairs of trainers and a hoodie and to date no communication from the company and the items have not arrived. Still waiting months later, no clothes and no refund! Avoid at all costs!!”

Helpful Report

Posted 9 months ago

“Scamming twats. Took my money but haven’t delivered the goods. Shocking avoid at all costs. These criminals”

Helpful Report

Posted 9 months ago

“Awful communication.So disappointed in how I was treated by this company! Do not use!!!!”

Helpful Report

Posted 9 months ago

“Fake waste of time beware scam you wont receive anything and get scammed out of your money”

Helpful Report

Posted 9 months ago

“Absolutely horrendous service, first they state the product is original and then back track on their words and state the product is not authentic. Very suspicious activity. I would avoid purchasing from here. Extremely unreliable. More than likely selling fake rip offs ordered from China!”

Helpful Report

Posted 9 months ago

Novelship Pte. Ltd. is rated 4.8 based on 10,682 reviews