Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.83

4.8 Rating 7,098 Reviews

99 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 7,098 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 1 star review on 29th November 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful awful company, ordered 2 pairs of trainers and a hoodie and to date no communication from the company and the items have not arrived. Still waiting months later, no clothes and no refund! Avoid at all costs!!”

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Posted 1 month ago

“Scamming twats. Took my money but haven’t delivered the goods. Shocking avoid at all costs. These criminals”

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Posted 1 month ago

“Awful communication.So disappointed in how I was treated by this company! Do not use!!!!”

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Posted 1 month ago

“Fake waste of time beware scam you wont receive anything and get scammed out of your money”

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Posted 1 month ago

“Absolutely horrendous service, first they state the product is original and then back track on their words and state the product is not authentic. Very suspicious activity. I would avoid purchasing from here. Extremely unreliable. More than likely selling fake rip offs ordered from China!”

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Posted 1 month ago

“Really bad service all round not happy with their customers service”

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Posted 1 month ago

“Shocking service, goods never shipped, no money returned yet. No response from them. Do not buy from this company.”

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Posted 1 month ago

“Very bad service not happy”

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Posted 1 month ago

“Customer service was a disgrace, felt like I was being played. Ordered some trainers, after a month they did not arrive, when I finally got in touch I was fobbed off with a story & eventually got my refund after many attempts.”

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Posted 1 month ago

“make ur shipping and delivery faster and accurate”

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Posted 2 months ago

“My sneakers still not delivered after 19 days after purchase!”

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Posted 2 months ago

“DO NOT BUY FROM THEM! If the product doesn't fit, the returns processing charges are eyewatering, plus the cost of sending them back to another country! For a pair of shoes which cost $144, which don't fit, I have to pay to COURIER them to Hong Kong from Australia to the tune of $60 but then a return processing cost they charge of $93.20, so a total of $153.20 for $144 pair of shoes!!! Even if I decide they are too expensive to replace and just want a return, it is still 15% processing fee after I post them back to HK, so $82 to just return them giving me $42 back. I am now stuck with my birthday present the wrong size and I have to sell locally to help recover some cost. WHAT A NIGHTMARE, never ever again. BE WARNED.”

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Posted 2 months ago

“Novelship is a reseller. They don'y control the quality of the product. They offer you to pay full price for premium and authentic quality and they sell you a product with defects. I purchased a new pair of Jordan and a few weeks later, I noticed that one of the shoes has been painted with a silver spray. Now all the painting is peeling off and gone. I wrote an email to complain about the quality and to get a refund or an exchange but NO ASWER at all. They simply ignored my request.”

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Posted 2 months ago

“AVOID! Sent the wrong size and no option obvious for return! Lots of stupid e-mails about shipping stages but no clarity on date or message on day of delivery.”

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Posted 2 months ago

“The worst place to buy. I paid a lot for shipping cost and still waiting for my item to arrive. It’s been over a month.”

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Posted 2 months ago

“Delivery so slow!!”

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Posted 2 months ago

“The status of my order has been marked as shipped, but it has not reached the authentication stage for over a month. If we have to cancel the order, we will incur a loss of over $50 due to the delay caused by either the seller or Novelship. This situation is extremely unfair to the buyer. I urge everyone to be cautious of potential delays, it feels like a scam, and there's very little we can do about it.”

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Posted 2 months ago

“Ordered shoes…literally cancelled within 16 hours, charged outrageous service fee. Won’t buy anything from this site ever…”

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Posted 2 months ago

“First time buying and item recieved was not what was advertised. Only had 1 lucky charm on 1 shoe instead of 2 on both shoes. Please refund.”

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Posted 2 months ago

“Very bad customer service they reply like 4 days later to your email , also I never received a discount at checkout for new customers as they had stated , I let them know via email and they said basically too bad ! very disappointed will never shop there again.”

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Posted 3 months ago

Novelship Pte. Ltd. is rated 4.8 based on 7,098 reviews