Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,338 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“客服回覆超快，幾分鐘我問題就解決完了。真的太貼心。”

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Posted 1 month ago

“Got a fantastic deal on these, cheaper than I'd budgeted by a fair whack. Right little win.”

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Posted 1 month ago

“Took over a month for the items to be delivered. Pathetic customer service, repeating the same message over and over and over again, until to accurately advise where my items were. Unable to escalate the issue, resulting in further frustrations. Condescending responses from customer service representatives adding to the frustrations. Will never EVER purchase from company EVER again”

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Posted 1 month ago

“I ordered a pair of Adidas shoes, Noviship took the $200 from my account and I have received nothing. My account shows NO outstanding orders, and there is NO WAY to communicate with this company to find out what happend :(”

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Posted 1 month ago

“Even might to wait longer since the shipping ands stuff, its all worth the wait and finally cop this sneakers of my dream! Thanks much Novelship.”

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Posted 1 month ago

“下單6天後出貨，運送4天就到，速度真的算蠻快的。沒什麼好抱怨的。”

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Posted 1 month ago

“過海關完全沒麻煩，包裝很堅固，鞋子送到完全沒有痕跡。可靠的店家。”

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Posted 1 month ago

“この品質でこの値段は正直盗みレベルの安さ、この値段でこんなに良いスニーカーが手に入るとは思ってなかった。マジで最高。”

Novelship Pte. Ltd. 5 star review on 21st July 2026

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Posted 1 month ago

“対応が迅速で気持ちのいい体験、台本読んでるようなわざとらしさもゼロ。ちゃんと人と人として向き合ってくれるお店です。”

Helpful Report

Posted 1 month ago

“個盒夠硬淨，對波鞋完美咁送到，封條完好，入面乾乾淨淨。做嘢一流。”

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Posted 1 month ago

“真係執到寶，呢對鞋其他鋪已經斷貨好耐。彩到我自己嚟呢度睇。”

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Posted 1 month ago

“응대 빠르고 직원분도 친절하셔서 교환도 매끄럽게 진행됐어요. 별 하나 뺀 건 반품 라벨 오는 데 시간이 좀 걸렸기 때문인데, 오고 나선 다 잘 풀렸어요.”

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Posted 1 month ago

“빠른 출고에 빠른 배송, 아침 커피 다 마시기도 전에 운동화가 문 앞에 와 있었어요. 짱임.”

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Posted 1 month ago

“I've been waiting a long time for this pickup and finally it arrives at my doorstep. They gave the fair price for this one, other sells too expensive so i'm really greatful for this! thankzz”

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Posted 1 month ago

“This has been one of the worst online shopping experiences I have ever had. Before ordering a pair of Nike mules, I carefully checked the company's return policy, but when the item arrived, the quality was nothing like the photos and did not meet my expectations. I have been trying to return the item for over a week, yet they still refuse to provide the return instructions. Instead, they reply to only one email per day, making the process incredibly slow and frustrating. I have been dealing with Dita, Eva, and Fiani, but no one has resolved the issue. It feels like they are deliberately delaying the return instead of honoring their own return policy. I am extremely disappointed with both the product quality and the customer service, and I would not recommend buying from this company.”

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Posted 1 month ago

“Very happy, item is in good condition 100% authentic and highly recommended.👍🏻”

Novelship Pte. Ltd. 5 star review on 14th July 2026

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Posted 1 month ago

“Arrived quickly, just as promised, no messing about with the courier either. Bang on time, ta.”

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Posted 1 month ago

“Best price I could find, eh! Went round the houses comparing and this was the standout by a mile. Reet chuffed.”

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Posted 1 month ago

“Superrr easy to follow, was about 5 days over the initial estimated delivery time but that’s not really a big deal. Everything was amazing, product brand new, unscathed, just good icl. As a first time buyer I’m very impressed and would 100% recommend will be coming back for sure 🤞”

Novelship Pte. Ltd. 4 star review on 7th July 2026

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Posted 1 month ago

“My experience with Novelship was extremely disappointing. I placed an order, received confirmation, and my payment was successfully processed. After waiting for more than two weeks with no clear update on the status of my order, I was informed that it had been cancelled. What frustrates me most is that the order was accepted and payment was taken in the first place, only for the transaction to be cancelled later. As a customer, I expected better communication and transparency throughout the process. If the item was unavailable or could not be delivered, this should have been identified before accepting the order and taking payment. The entire experience left me feeling that my time and money were not respected. Waiting weeks for an order, only to have it cancelled without a clear explanation, creates a lack of confidence in the platform. The process felt misleading and gave me serious concerns about the reliability of the service. I would not recommend this platform based on my experience and hope the company improves its order verification, customer communication, and cancellation procedures so that other customers do not face the same frustration.”

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Posted 1 month ago

Novelship Pte. Ltd. is rated 4.8 based on 12,338 reviews