Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.78

4.8 Rating 12,084 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 6th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Processing took about 7 days, shipping was fast after that. All landed when they said, no grumbles.”

Novelship Pte. Ltd. 5 star review on 26th May 2026

Helpful Report

Posted 2 weeks ago

“The support team was really amazing, sorted my dodgy tracking link before I'd even worried about it. Proper sound.”

Helpful Report

Posted 2 weeks ago

“Trainers arrived in mint condition, very professional all round. Knocking a star coz delivery was a touch slower than I'd hoped, but the kicks made up for it.”

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Posted 2 weeks ago

“Shipping took ONE MONTH to New Zealand!!! I ordered on 25th April and had them delivered 26 May despite Novelship saying approximate date of delivery 1-8 May. I tried to contact their customer service team numerous times and was completely ignored every time. Sadly wouldn't order from this company again in a hurry.”

Helpful Report

Posted 2 weeks ago

“I had a disappointing experience with Novelship. I purchased Nike Zoom Rival Waffle 6 shoes, order BPGR18QE2G, on 5 May 2026 and received them on 19 May 2026. The shoes were for my child’s athletic use. After trying them on indoors only, we found the actual fit was much smaller than expected and not like a normal EU 38. What concerns me is that other websites and retailers clearly warn that this model runs small and recommend sizing up, but Novelship’s product page did not mention this important sizing information at all. For performance footwear, this can easily mislead customers into choosing the wrong size. I contacted Novelship the next day and provided the requested photos of the shoe size labels. However, they refused any refund, exchange, store credit, or other practical solution, saying the labelled size matched Nike’s size information and the authentication tag had been removed. In my view, Novelship did not properly care about the customer receiving shoes that were not suitable in practical size. The return and exchange process was extremely difficult, and the after-sales support was poor. Based on my experience, I would be very cautious buying performance footwear from Novelship. I do not feel this was a trustworthy shopping experience.”

Helpful Report

Posted 2 weeks ago

“Arrived quickly, just as promised. Sound as a pound.”

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Posted 2 weeks ago

“Securely packaged, no damage during shipment. Came through in proper nick.”

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Posted 2 weeks ago

“約束通りの時間でちゃんと届きました。安定感あって安心して任せられます。”

Helpful Report

Posted 2 weeks ago

“発送スピード早くて、スニーカー1日前倒しで届きました。予想外で嬉しかった、最高。”

Helpful Report

Posted 2 weeks ago

“サポートチーム神すぎ、サイズ間違えたのも救ってくれました。命の恩人レベル。”

Helpful Report

Posted 2 weeks ago

“値段がかなりお得で、試しに買ってみたら大正解でした。コスパ抜群。”

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Posted 2 weeks ago

“包装めっちゃしっかりしてて、配送中のダメージゼロ。状態キープ完璧でした。”

Helpful Report

Posted 2 weeks ago

“準時送到，同講好嘅時間一樣。穩定可靠，放心交俾佢。”

Helpful Report

Posted 2 weeks ago

“包裝包得勁實，運送途中完全冇損壞。狀態保持得無懈可擊。”

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Posted 2 weeks ago

“客服真係神救援，我揀錯碼都幫我搞返掂。救命恩人嚟㗎。”

Helpful Report

Posted 2 weeks ago

“送貨快到飛起，對波鞋仲早咗一日到。完全意料之外，正啊。”

Helpful Report

Posted 2 weeks ago

“價錢開得幾合理，試吓買就買啱咗。CP值高到爆。”

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Posted 2 weeks ago

“가격이 진짜 합리적이라서 한번 사봤는데 대성공. 가성비 미친 수준.”

Helpful Report

Posted 2 weeks ago

“고객센터 진짜 신이세요, 사이즈 잘못 고른 것도 살려주심. 인생 은인 ㅠㅠ”

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Posted 2 weeks ago

“포장 너무 꼼꼼해서 배송 중 손상 1도 없음. 상태 완벽하게 유지됨.”

Helpful Report

Posted 2 weeks ago

Novelship Pte. Ltd. is rated 4.8 based on 12,084 reviews