Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since I have switched to nPower, I have got lot of issue with billings and over payment. They hardly give me refund back. I ended up switching my contract with them last year. they forcefully switched my contract early, so they can charge me more for my bills. As new contract with charging me higher tariff, which worked in their favour. Their customer service is nightmare. If I ask them about A, they answer me about Q. It is utmost greedy company, they have absolutely no respect for customer or practice any ethical / moral business practices. Its like Money is their GOD”

Helpful Report

Posted 7 years ago

“They charged me extra money - £165 , which landlord was supposed to pay. When I spoken to the customer service, they do not listen and be super rude. I wasted 2 hours over phone and they did not help. Told me that money is charged now, get it back from landlord. I had left the property two months ago, There service is the worst service one can ever have!! Never choose them for any of the services. They are the worst supplier one can have!!! Customer service should be rated negative - less then zero!!! Super rude people over the phone.......”

Helpful Report

Posted 7 years ago

“We switched from Npower years ago and have to say it was one of our better choices. Our parents on the other hand have been loyal customers for over 15 years and are currently being treated appallingly. At the end of 2017 they were told they were in debt for over £700 even though they have yearly meter readings, have always paid by Direct Debit ("DD") and have been asked by Npower on several occasions to lower said DD. After complaining numerous times and Npower being unable to show my parents what fuel they are being charged for Npower are trying to increase the DD payments to £197 per month for a one bed bungalow. Disgusting. Much better suppliers out there. Avoid at all cost!!”

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Posted 7 years ago

“customer service - useless and they pass you from pillar to post and nobody knows how to help! dealing with complaints - they have no idea what there doing! avoid at all costs! all npower do is cause stress and worry to families! then slam an extra bill in your direction! which you then feel obliged to pay for an easy life after fighting them for over a year from a problem that was originally caused by themselves 4 years ago! absolutely disgusting!”

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Posted 7 years ago

“absolute morons. do not use them. extremely expensive. never paid so much in my life”

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Posted 7 years ago

“The worst that’s has ever existed. A citadel of Fraud and a varsity of incompetence and day light roberry. Please don’t use!!!!”

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Posted 7 years ago

“‪Bulb.co.uk/refer/matthew9969‬ ‪#Bulb SAVE £s They pay your exit fees +£50FREE #environment #GoGreen #greenenergy #renewable #savemoney #money #scottishpower #scottishgas #britishgas #edf #eon #npower #sse #bigsix #noexitfees #climatechange #climate #SSEHydro #green #Switch #SolarPower‬”

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Posted 7 years ago

“I switched to them for a years fixed rate tariff ending Dec 2017 paying £71 a month. In August they credited me £40. I logged in to find out why to discover that the they had increased my monthly payment to £90, even though my fixed rate didn't end for 3 months AND they'd just credited me. I phoned to complain that I had not been notified of the increase and what was the reason for the increase. They said I was notified because it was on the website. A company this large should said an email, who logs on every week to check their account? How can they increase payments when it's fixed for a year? Why credit me back as well? They're a bunch of cowboys. Don't use.”

Helpful Report

Posted 7 years ago

“Complete set of incompetent crooks, please, please do not use Npower, now charging nearly £400 a month for a 3 bed house after reducing my charge to £22 a month due to the fact I was so much in credit and they owed me. In the summer they claimed that I was £2000 in credit, 4 months later I am £1000 in debt. So by their reckoning I have used £1250 per month power over the summer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, please explain that”

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Posted 7 years ago

“By far the worst customer service I have experienced in my whole life. They do not think about anyone but themselves and what benefits them”

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Posted 7 years ago

“What a shower of s**t company N-power are. The lies they come from their mouths is like Diarrhoea Just keeps flowing and flowing. They will rip you off every way they can, Steal your money then when you get to £500 in credit they won’t pay it back. Avoid like the plague I’m sure the customer service is on commission the more lies they tell the more money they get paid. Please don’t get trapped into using N-power like the other 1000’s of people out there.”

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Posted 7 years ago

“I just joined Bulb after having lots of grief with Npower, my usage is less then £600 per year but still they increased my direct debit from £70 to £107 per month! I complained and got no answer!!! After reading the reviews here, I decided to join Bulb, wich I advise you to do the same :) bulb.co.uk/ refer/doinita”

Helpful Report

Posted 7 years ago

“I just joined Bulb after having lots of grief with Npower, my usage is less then £600 per year but still they increased my direct debit from £70 to £107 per month! I complained and got no answer!!! I`m in credit again with £172, prior I had £300 + credit, I hope I`ll get it back after the switch! After reading the reviews on the internet, I decided to join Bulb, wich I advise you to do the same :) bulb.co.uk/ refer/doinita”

Helpful Report

Posted 7 years ago

“My housemate moved out and I tried to take over paying the bill. Its was horrendously difficult. Made so many phone calls and emails, no one had any idea what to do. All I wanted was to pay the bill. Should have been the most straight forward task. After months of trying, I gave up at moved supplier.”

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Posted 7 years ago

“Agent/manager are rude and don't know what they are doing, they talk over you and treat you like your stupid just repeating themselves not resolving the issue. I get different answer every time I call them and they email you with completed different information than the advisor are giving over the phone. I regret transferring to them a poor experience and service.”

Helpful Report

Posted 7 years ago

“I moved to a house in July 2015 , the house was empty for about a year and needed modernisation. in all this time nobody leaved at the house so no gas was used. all work was finished and at this time i discover that the property had pay as you go gas meter. I wanted to check the boiler and there was no gas. while checking the meter I noticed that there was a debt shoeing on it so i contacted npower and they told me that in order for me to get the gas supply I to go to a shop to pay for the outstanding balance and add some more credit. at this time i was also advised to close the account because the house was going to be rented. at this point they opened a new account for the property "to the occupier" this is the conversation that I sent to npower: I was asked to provide a tenancy agreement to show that on the 17/08/16 when the payment was made to extinguish the standing charges to date accumulated on the account:182127969 that was closed on 15/08/16. the payments show to have gone to mr A Pxxxxxxxx acc no:xxxxxx463, a occ the occupier account also was issued and a £85.37 credit letter was sent on 06/12/16 but the credit cant be claimed as it has a different account, this is a pay as you go meter and unless the debit is paid you cant get the gas. As soon as I got the unexpected bill for £44.31 on 6/01/16 I contacted several times npower explaining the situation I was made feel like a thief trying to make someone else pay for my bills, the next bell changed to £ 115.36, and the final one is £85.36, by coincidence 1p different from the credit issued to the occupier account. I was told that my account was investigated and found that I did not pay, I'm baffled by the fact that there is 1 address & 1 meter allocated to it that clearly shows the debit was paid on the 17/08/16. so npower passed the matter moorcroft debt recovery, in July 2017, after they received the evidence they told me that they would get back to npower, I've today today received a letter from debt managers (services)ltd..... npower please take me to court!!!!!”

Helpful Report

Posted 7 years ago

“Had smart. meter installed thay didn’t relite gas boiler I had no hot water or central heating I rang npower who advised me to get gas engineer to fix problem and they would reimburse me I sent invoice in and they are still refusing to reimburse me they. say they need an engineers report he put on invoice he had relit boiler due to smart meter being fitted. He never touched the boiler so how can he put in a report. Shameful”

Helpful Report

Posted 7 years ago

“DISGRACEFUL COMPANY - TRY TO BAFFLE AND CONFUSE YOU WITH LOTS OF ACCOUNT NUMBERS -SERIAL NUMBERS FROM NON EXISTANT METERS POOR COMMUNICATION.LEFT A PROPERTY 7 MONTHS AGO PAID THE FINAL BILL AND MOVED ON - 7 MONTHS LATER I GET A GAS BILL FOR £2,000 FOR ONE BED FLAT IN SUMMER?. QUERIED THIS AND WAS TOLD I WILL OPEN A COMPLAINT FOR YOU (THAT MEANS I CANT DEAL WITH THIS IM NOT TRAINED SO IWILL PASS THE BUCK TO SOMEONE ELSE) NOW I HAVE A COMPLAINT RUNNING WITH A COMPANY I HAVE NO ACCOUNT WITH?.HAD TO GET A SOLICITOR IN THE END AFTER BASICALLY BEING TOLD I WAS LIEING THAT THE FLAT WAS A SINGLE PERSONS DWELLING.HAD ENOUGH NOW DONT CARE IF IT COSTS ME 10 GRAND IM TAKEING THIS ALL THE WAY .STRESS AND ANGER ARE AN UNDERSTATEMENT!!!.AVOID THESE PIRATES AT ALL COSTS.”

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Posted 7 years ago

“One of the worst experiences in my life. I was in a constant debt because no one was informing me that I'm using more than my tariff includes. I was being put on tariff for £98 instead of £67 and I was reassured that this tariff will cover everything including my debt. After 3 months I've come to a final bill with £107 in debt. They had no problems with taking the money of me every single month, however it seems that it's some mystical problem to tell your customers that they're going over. Also, customer service is terrible, give these people some training.”

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Posted 7 years ago

“never ever go with n power they have absolutley no skills whatsoever.”

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Posted 7 years ago

Npower is rated 1.1 based on 393 reviews