Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“N Power have been overcharging me for my energy consumption as long as I have been with them, I asked them to fit a smart meter so I could monitor my usage and they responded with 'by law we have to fit all customers with one by 2020, therefore you will receive one by then'.... in other words no! Therefore I decided to move supplier, this is when the trouble started! they sent me a final bill of around £350, this was based on 'estimated' meter readings therefore I entered the 'actual' meter readings (which were lower) on to my online account, the amount owed then went up to around £420! I called them to query this and they insisted this was correct and I must pay this amount immediately or they would stop my switch, I received numerous emails each day telling me to pay the outstanding balance, I didn't pay this amount therefore they stopped my switch! after numerous complaints we came to the conclusion I owe them £50 so I paid this and the switch continued. The following month I received another final bill in which I owed them £181! I queried this and they insisted it was correct as it was generated from my 'actual' meter readings, after weeks of emails and phone calls and threats of taking the complaint further with an outside organisation today they have informed me that the actual final bill is £6 and the readings were 'estimated' hence the huge over charge. If I had of paid all these amounts when they were demanding forcefully I would be hugely out of pocket now and in debt, there is no explanation what so from N Power other than 'as a gesture of good will' they are adding £6 to my account to write off the final bill. I have been with my new supplier around 14 days and have already had a smart meter fitted...............”

Helpful Report

Posted 7 years ago

“"Utterly shocking levels of incompetence.... I have had bills with incorrect account numbers, bills cancelled and recharged randomly. So far we are three years down the line from the date the accounts should have been closed and I am still receiving incorrect bills. Npower and the Ombudsamn seem to have no interest in giving me the information needed to verify the bills they are sending are correct. Avoid them like the plague, they genuinely seem to have no idea what is going on or how to bill accurately and hope that persistence will wear you down and that you will give in and pay the bill regardless of whether it was owed or not. "”

Helpful Report

Posted 7 years ago

“My elec account was over 100 pound in credit for months despite a d/d set up and paid every month. They gave my credit bk to my account. Then raised.my d/debit by 13 quid a month.im off iv had all i can take”

Helpful Report

Posted 8 years ago

“Terrible customer service.”

Helpful Report

Posted 8 years ago

“Just received another amended bill after paying two bill that where sent late . The same thing happen last year. Have spent hours on the phone to them don't try this you will get no help from them Going back to cab to see if their sort this mess out help from them. Going back to cab .see i”

Helpful Report

Posted 8 years ago

“Npower have made 6 appointments for reading meter in my home, no one has yet to turn up. Charging me for electricity based on a meter not in my property. Avoid at all costs, worst company ever.”

Helpful Report

Posted 8 years ago

“Npower is consistently sending me bills for the business I live above to my address which they have mistakenly registered in my name and despite more than 7 phone calls, emails and complaints, I am still getting threatening letters and court action threats despite the fact that I don't live in the shop under my flat at all. It's a vet.”

Helpful Report

Posted 8 years ago

“About time time some step in and did something tell lie high prices I have new combine boiler soled panels still high prices ask for smart meter last in my street to get”

Helpful Report

Posted 8 years ago

“So back in 2012 I gave NPOWER my last meter readings and paid before moving out. Today I have received a letter from Wescot (debt collection) saying i owe £128. I was given dates of when i rung and who i spoke to but how would I remember that? I will pay the bill but I can see them calling me in 2021 asking for more money. I think as a company they wait a few years and then confuse you with dates and meter readings. Im so happy I'm not with them anymore.”

Helpful Report

Posted 8 years ago

“The worst company ever Bill is not clear at all, account system is mess. When I phoned up to customer service to ask clarify the reason the bills which I am getting, they pass me around three people and need to wait 45 minutes to get answer.First two was totally useless, who is paying their salary? its customer! such a waste of money!! The final answer they gave me is totally made up, and the guy explaining so fast he is knowing English is not my first language! All the time they just wanted to get rid of me not want to help. I am so happy we left this company.”

Helpful Report

Posted 8 years ago

“We were sent a bill for one thousand pounds.. we have never been supplied by npower.. they kept sending debt collectors letters to us.. the end they admited it was their fault but it caused me a lot of stress..plz stay away from this fompany.”

Helpful Report

Posted 8 years ago

“I dislike NPOWER for many reasons... they have caused me lots of problems over the years from wrong billing, delaying investigation, covering up wrongdoing, and compromising my consumer credit file report. The investigation team at NPOWER which are based up north are shocking, they do not listen and they tell lies. They are none customer focus, its not a wonder why they lost over 200,000 customers last year. Keep away from this company, the is a reason as to why they are lowering the bills, its because of the poor service they provide.”

Helpful Report

Posted 8 years ago

“One star is too much to give to Npower. they are bullies, manipulators, liars and frauds. Because of Npower I had to liquidate my business. They bill me for a year at out of contract rate, went to the Ombudsman. Npower took 3 months to accept the ombudsman remedies, guess what? they accepted the ombudsman remedies on the same day they disconnected me. Is that legal?”

Helpful Report

Posted 8 years ago

“This is a stupid company. I used them in the past then left and shutdown my account. I am a returning customer and they can not get my account setup correctly at all, They have no idea what they are doing and they just send you around in endless loops on their automated voice chat systems and on their live chat they are useless aswell.”

Helpful Report

Posted 8 years ago

“Staff thick as f@@k Piss poor service avoid like the clap”

Helpful Report

Posted 8 years ago

“ALL CUSTOMERS CHECK YOUR CREDIT FILE... THIS COMPANY RECORD ADVERSE DATA AGAINST YOU EVEN THOUGH THEY ARE INCORRECT.”

Helpful Report

Posted 8 years ago

“WHY NO ZERO RATING OPTION. Well N-Power I feel well and truly conned. I phoned them up on the 24 April to put me on new tariff. Obviously the staff in the call centre in my opinion are incompetent as I got a email through to say thanks for informing us of the changes. However, they hadn't put me on the deal. So its costing me as I went on a normal rate. Hmmmm sales tactics I think? Got a complaint ref number viewers 101246751 - I can only assume this is the amount of customers who have complained over the years? Changing providers - DONT GO THERE PEOPLE!”

Helpful Report

Posted 8 years ago

“Absolutely useless company. They Over charge and frighten you with bailiffs.. Nasty arrogant staff as well . that will keep you on the phone for hours 😡 . Stay away from these!! They've made me ill 😔”

Helpful Report

Posted 8 years ago

“They totally messed up the change of contract from Scottish power. Within about month of the contract commencing they sent me a letter threatening to break into my house, by applying to the court for a ruling to allow them to force entry and they would then charge me for the cost of the court order. This was because I had repeatedly refused to allow then access to my meter to allow safety checks to be carried out. When I asked them how I could have repeatedly refuse them access when I had only been contracted to then for such a short period they told me they had repeatedly requested access the previous year. When I told them that I did not have a contract with them the previous year, they told me that the requests were probably made to the the previous occupier of the property. When I told them that I had owned the property for 8 years I got no response. With about 3 months they imposed a standing charge on my bill, when one of the primary reasons I switched to them was to avoid a standing charge. After about 6 months I switched supplier to Ebico. Twelve months later NPower sent me an invoice stating that they had miscalculated my bill some 15 month previously. When I asked for details I was told it was because they had a computer error 15 months ago. I stated that if I buy a car I do not expect the garage to visit me some 15 months later and ask for more money as they had undercharged me initially. N power stated that I had not told them the initial meter readings when I commenced the contract with them, when asked how they ever managed to calculate the bills I was sent they said they used estimated readings, when asked what these readings were they could not tell me as there had been some confusion. I told them I would write to all of the consumer magazines I knew and publicize my experience ie the fact they threaten to break into my house etc etc. Then I was telephoned and offered about 30 quid as a gesture of good will if I did not attempt to publicize the facts. I said that I had a social and moral responsibility to protect others from an organisation such as N power. The money was increased to about £80. I then received a surprise parcel containing wine and a scarf, which was delivered to a neighbor, that I had had previous problems with , causing me further anxiety. Additionally, a gift of wine wine to a teetotaller is of no value, plus I suspected it may have been laced with God knows what. Do not do any business with this company as like me you will regret it for a very very long time. Plus no one believes your story, but I swear this is the truth . YOU HAVE BEEN WARNED”

Helpful Report

Posted 8 years ago

“Never had a contract with this vile disorganisation as I signed with a proper company, EBICO, but npower illegally fitted (no Court Warrant as required by Law) prepayment meters to my home when I was out at work. The Law states they cannot be fitted where a genuine dispute exists and where a disabled person is put at risk by any loss of energy supply e.g. no heating where cold agitates a medical condition etc, thus making npower’s actions illegal. So this evil company just fitted these illegal meters anyway. The illegal electric meter was stolen Sunday night 2nd April and npower refused to restore the supply until 4th April so the house had no electric for almost 2 full days. I went to their offices where they very nicely threatened myself with the police when I instructed them to restore the supply which the Law states must be done within 3 hours where a disabled person lives. They 100% refused to make any arrangement to restore the supply or provide temporary heating, lighting & cooking facilities as Regulations require if power is not restored within 3 hours; so it’s just npower living down to it’s reputation yet again as the worst company in the UK for now the 7th year running. Phoned their call centre and after a 26 minute wait, got through to a useless person that refused to put a manager on unless I admitted having an account with them (I never had or will). The person refused to arrange to restore the supply, get Northern Powergrid to come out & make the exposed wires safe, or arrange temporary heating etc as the LAW REQUIRES. Phoned them the day after and finally they sent someone who arrived at 8:05 p.m. with another illegal elec prepayment meter. BTW, the Citizens Advice disability help section contacted npower last month stating the meters were illegal but npower just ignored them. So par for the course again for npower that believes itself above the Law and just carries on with Criminal Damage etc (smashed the meter door cover off) leaving exposed electrics to get soaked in the rain. Oh, and the illegal gas prepayment meter was fitted with loose connections that leaked gas when the ON/OFF valve was opened. Then there was the first illegal elec prepayment meter they fitted January 2016 that shorted out frequently and was a fire hazard that npower totally refused to remove until they knew the Health & Safety Executive had been informed about it. There is a lot more but this latest update is enough for the time being. Is’nt npower wonderful.”

Helpful Report

Posted 8 years ago

Npower is rated 1.1 based on 393 reviews