Nuts.com Reviews

Name: Nuts.com
Rating: 1.86

1.9 Rating 120 Reviews

16 %

of reviewers recommend Nuts.com

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Metrics

1.9

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Nuts.com 1 star review on 15th August 2024

Anonymous

Morgan Soetaert

"Overview Reviews About\nNuts Logo\nNuts\nReviews 185 \u2022 Average\n3 stars: Average\n3.2\n\nIn the Food Products Supplier category\n\nReviews \nExcellent\t\t45%\nGreat\t\t6%\nAverage\t\t5%\nPoor\t\t15%\nBad\t\t29%\nFilter by:\nAll reviews order product company item bag customer service time shipping customer day ...\nSearch reviews\nShekinah Love\nShekinah Love\n2 reviews\n1 star: Bad\n4 minutes ago\nRaw foodists beware\nI ordered 12 lbs of dates to make a raw vegan cake. The website didn't list them as steamed or pasteurized so I figured they were raw which is what I wanted. Just err on the side of caution I called the company before the product shipped to confirm... They didn't have an answer..,. Or so they claimed. They didn't get back to me at all via phone or email. I had to reach out via Facebook and still no answer. Finally I called again and was told they need more time to hear from the vendor. They said they would reply by evening but never did so I called again the next day. The phone rep said they were steamed after all and that they would requisition the order from FedEx to be shipped back but refused to refund me until they got the product back even though I never had it in my possession and it's their fault for taking so many days to give me an answer that I had to pull out of them. I called FedEx and it turns out they never contacted them to send back the package so I had to request FedEx to do it. Today I get a message from nuts.com via Facebook who said they ether didn't have that info or that it was proprietary and they don't comment the info on whether their products are steamed or not. Basically they were too lazy, liars, and didn't want to give me the info because they're a shady unethical company that isn't transparent about their product.... because that would probably result in people like me not buying their product. This way they can trick raw foodists (who mainly get calories from nuts and dates and order them by the case regularly) who might not think to look deeper into this and would assume their products are raw. Nuts.com even has a section on raw foodism and why people do it making me think they actually might care. They don't. They're out to make a buck and they don't care at all about their customers needs. Their whole silly jingle and claims that they provide good customer service are just a smoke screen for the truth.. That they don't care at all. Don't do business with this company. The will steal your money and give you sub par products and purposely lie about it."

Nuts.com 1 star review on 15th February 2021

VeganReikiAngel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website and the products used to be outstanding. Now the website is unnavigable and unreadable. I sent them a bit of feedback and their response was that I should phone so they could help me order. In other words, they don't want feedback. It used to be a family business. Maybe it got bought up. August 1, 2024.”

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Posted 11 months ago

“Order arrived day early without notice. Package including Chocolate was put over gate with dogs and left, bad idea. Dogs and cows ripped it apart in the hot sun. Would you want to eat it? All laying in dirt and cow pasture, yuk. On Trac delivery service is the worst! Nuts.com must be struggling to cut back to cheapest delivery service. To bad, I liked Nuts.com before.”

Helpful Report

Posted 1 year ago

“Very spoiled, I ordered cranberries from them, it came simply in a plastic bag. They used to pack beautifully. Now it came in plastic without packaging and expiration date, I asked them to redo it, they tell me that I have to pay for the refund and plus they charge me for the return of the goods and after they receive the goods back, I have to order a new one”

Helpful Report

Posted 1 year ago

“I ordered an assortment of nuts & chocolate-coveredNUTS,CHOC.GUMMY BEARS,another chocolate item, plus assortments of nuts & chocolate-covered pretzels. They were shipped to Utah in a box that contained ONE SMALL COLDPACK that didn't even cover the chocolate items.They arrived melted, and "globby".Called Cust.Svc.& was offered $40.00refund for the Imelted chocolates.(I paid $74.15 for the order) I(n addition, the note on the gift receiver's door said to deliver pkgs. to the BACK doorwhich was accessible.Pkg.was left on FRONT DOORSTEP! i REQUESTED A FULL REFUND,WHICH IS ENTIRELY REASONABLE; instead I had to "haggle" with CHRIS, who offered only a $40.00 refund. I AM EXTREMELY EMBARRASSED AND APOLOGIZED TO MY 82 YR. OLD FRIEND FOR THE MESSY,MELTED CHOCOLATES, AND EXTREMELY DISAPPOINTED BY NUTS.COM RESPONSE TO MY COMPLAINT!”

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Posted 1 year ago

“I just placed my first order with them and sadly I did not read these reviews first. I placed an order with the promotional code of 20% off your first order and free shipping on orders of $59 or more. I ordered $62.00 worth of items. At check out I was charged $9.99 is shipping fees. I contacted them and they got back to me quickly stating that the order needed to total $59.00 after the 20% discount was applied to qualify for the free shipping...WHAT???. No where on the site does it say that the total of the order needs to total $50.00 after the discount total. What is the point of offering free shipping if you need to add more items to your cart in order to receive free shipping. It just makes no sense. I will get the items I ordered and it will be my last time ordering.”

Helpful Report

Posted 1 year ago

“Pitiful place I ordered on a Wednesday was told it would be to me by end of week. I tracked the order it will not be here until Monday the next week maybe. When ordering food products you would think that it would take less than week. Especially if it's chocolate or gummy material.”

Helpful Report

Posted 1 year ago

“The worst coffee on the planet. Bought 8 different ones. All junk, tiny over roasted beans, literally all coffe is dark, even description says medium and light - literally the worst coffee I’ve ever tried, and I tried a lot all over the country and abroad.”

Helpful Report

Posted 1 year ago

“Not reliable. Great products, poor service. One thing you can count on when you order from nuts.com is that the delivery date that you are given will be followed up by an email with ‘’sorry your order has been delayed.’’ Of the last four orders I have placed, usually for birthdays or other occasions, I believe three have not shown up on time. Then, when you complain, you get the form email that says we are sorry, ‘’ please wait another three days and see if it shows up “ This company definitely used to be better and more reliable. Not sure what changed about four years ago, but don’t order if you need for a specific date.”

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Posted 1 year ago

“Bought 3 bags of the usually delicious DOUBLE chocolate chip cookies. Not one cookie in all three bags had anything in or on them that even resembled a chocolate chip! In fact, as far as taste goes, the cookies, devoid of chocolate chips, is inert. No taste at all. Garbage, in other words. As a remedy, Nuts.com INSULTED ME by offering a refund in the approx. dollar amount equal to ONE of the three bags purchased; "generous of them", right? This is blatant, deliberate consumer fraud IMO and I'll seek my own remedy with my credit card company in the A.M. They seem to have forgotten the cardinal rule of internet sales: "If the intended victim pays with a credit card, we HAVE to give him what he paid for, or the ball is in HIS court".”

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Posted 1 year ago

“I received 7 bags of nuts and figs for mother's day. Sadly the nuts were rancid and the figs were moldy. I just put them out for the birds. I hope they don't get sick.”

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Posted 1 year ago

“This company will add an item to your cart without your permission. It is added and you have UNCHECK a box in order to get rid of it. If you do notice after payment, they refuse to reverse it even if you ask them moments after completing payment. They claim it has been "picked and shipped" even if you ask them to ship later. Beware of these scammers! I will never order from them again.”

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Posted 1 year ago

“I was very disappointed in my last order from Nuts.com. The breakfast Crunch trail mix had a good flavor but the granola pieces were pulverized to a powder.”

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Posted 1 year ago

“I ordered fudge and it arrived moldy and melted even though I paid for the heat resistant shipping. They wouldn't refund my whole order, I got some gummy bears as well, which means I still had to pay the tax and packaging costs for the fudge that was moldy. Never replied to my emails about it either. I know that the fudge had to be moldy before it shipped so the workers obviously don't care or check the product at all. Waste of money and will never order again.”

Helpful Report

Posted 1 year ago

“I love the products. My friend is a long time customer and sent me a referral so I could get $20.00 off my order. I ordered enough that I qualified for the $20 off and free shipping. The day after I placed my order, I received an email stating I needed to contact nuts.com about my billing address. I did and then they tried to bill me without the $20.00 off. Got that straightened out. Then they charged me shipping! I said I ordered enough for free shipping. They said, "well that was yesterday, this is today." I cancelled my order because they refused to honor their advertising. So nuts com lost me as a repeat customer and my friend who won't order from them now! They lost 2 good customers because of shipping charges!”

Helpful Report

Posted 1 year ago

“They harassed with emails. They said they sent 2 emails regarding automatic reorder. Because of the garage of emails I stopped opening them. I got a delivery and I called to say I didn’t reorder and I want a credit card refund. Now I have to pay to send the order back The nuts are not worth their no sense. Stay away and purchase fro A different source”

Helpful Report

Posted 1 year ago

“I placed an order 05/07/24 for my sister as a gift for Mother’s Day when I received my email none of the order /items were correct. I immediately sent an email and was told they ship faster then lightning and there is nothing they can do! Now my sister is stuck with things she doesn’t like or eat!”

Helpful Report

Posted 1 year ago

“Received as a gift by Nuts that were raunchy,smelled audul and stale box of nuts via Amazon. I got the excuse Amazon tends to do that. Totally unacceptable. Customer service would not relinquish formal names. Instead initially offered me a 25% discount on the next order. Company after short of assisting for a replacement to myself and the sender, I was sent a package that was a nibble compared to the initial 12 varieties of different nuts. Great customer service did not work with me and for a major company, a major disappointment”

Helpful Report

Posted 1 year ago

“The fudge tastes like a dried out brownie.”

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Posted 1 year ago

“Placed an order and received the shipment quickly, but the product was not good. I was looking forward to the Jordan Almonds but when i tried them i was totally shocked, they had no taste no sweetness and the almonds were dry and hard Also got cashew, trail mix and mixed nuts, So far it's been disappointing. Called to complain about the terrible Jordan Almonds and am expecting a refund for those. The cashews are just ok and the others i haven't tried yet.”

Helpful Report

Posted 1 year ago

“The organic goji berries are unfortunately sourced from China . The state of CA posts a warning label speaking to the possible presence of heavy metals , lead and cadmium. Also NIH concurs while also including possible presence of unsafe pesticides. In my estimation, it is irresponsible to sell this product especially since goji berries are also grown in the USA and free from above safety concerns.”

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Posted 1 year ago

Nuts.com is rated 1.9 based on 120 reviews