“i would never use this company again, nor would i recommend it. I made an order, 5 times they changed the estimated delivery date. by the way nothing comes out of nz despite the name, doesnt come from Australia either where the site claims to be from, it seems there products come out of china. So after afew emails they told me my items had arrived in there warehouse in Australia and they were packing them for dispatch to nz and they will be sent in afew days. Today on the 5th time revised day of the estimated delivery i have an email saying my order has been cancelled as the supplier had insufficient stock. I am very anoyed about this as i wasnt just buying junk, it was special formula bottles for my baby. Rubbish company, rubbish service”
“NZ SALE NZ I had a problem with scarves that were meant to be cashmere and 2 arrived without any markings but the third came with clearly "made in china polyester". When I complained I had to jump through many hoops and then they did not keep their word and only refunded one scarf. They were expensive too! I only look for quality items and the only advantage is that there is no GST. Rest of the site is left over stuff from Europe. Very poor service. I think the site has been taken over as it is even worse than it was. In the beginning they didn't tell me that they did not give refunds only vouchers. and they ran out. Hello MY MONEY AND THEY KEPT IT.”
“Bought 2 x pairs of 2 x different brands shoes for my son. One brand sizes correct, the other 2 x pairs are incorrectly sized by 2 sizes each: size 41 fits feet 39 (my size). Requested return, got told that I need to pay for the post as that is taken as 'change of mind'. Change mind of not having our feet to fit under sized shoes???”
“Disgusting service the worst I've had. Ordered skincare 6 weeks ago. After 6 messages & lies saying they'd shipped it I finally got it and it was wrong. Now they're not replying to my messages.”
“NZ SALE IS SHONKY DO NOT USE! Way back in March I bought from this site and waited for the delivery but it never came. Idiot courier delivered to to the outside of the gate (a photo was even provided). It was of course stolen. NZ sale has said it is the suppliers Sheertex issue and Sheertex says its NZ sale. Constant contact but not alot back except to tell me it has been escalated. It has been a long time to sort and nothing has been done. Even contacted the person on the nZ companies register to ask for help. Noone has taken responsibility to ensure that the product got to me. This has been a terrible experience! Never again.”
“Not what it used to be. I used to be able to return items that didn't fit to the NZsale outlet in Auckland but now you have to post to Australia, which is very expensive (and that is on top of the big increase in postage charges to get the items ion the first place), and if there are two items from different stores you have to return them in two separate bags with two separate postage charges. This makes buying clothes very risky because returning them for refunds costs so much. Also, there is no quality veto on their site so many of the dodgy Chinese drop-shipping "stores" are there with poor quality items that don't look like the photo. Stay well clear.”
“I placed an order on the 30th of November. Only got an update that it was coming on the 10th of December and the delivery date changed from the 15-19th of December to 16-21st. It’s now the 20th and I have not had any updates, my tracking info only says processed in Sydney. Really disappointed”
“Size was so wrong to normal sizing so asked for RAN only to be mucked about, finally get a RAN and told I need to pay too send back to the supplier and not NZ sale so have to pay to send back to Australia
Also delivery takes ages
No phone contact just back and forth with messages”
