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NZSALE
Reviews 9,041 • Excellent
TrustScore 4.5 out of 5
4.3
VERIFIED COMPANY
In the Online Marketplace category
nzsa
le.co.nz
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Reviews
4.3
9,041 total
5-star
61%
4-star
15%
3-star
5%
2-star
4%
1-star
15%
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Josiah
1 review
Rated 1 out of 5 stars
Worst customer service that I have ever…
Worst customer service that I have ever encountered..I accidentally placed 2 orders and immediately let them know and tried to cancel the first order. (Within 30 mins of placing)
They sent the order anyway and are now after refusing to cancel the order or send me returns labels. They have split the order into individual items and trying to charge me $10 per item to return. There are massive delays in shipping and the communication is dishonest and unclear. I have dealt with a different person several times with conflicting messages.
Would highly recommend not shopping with NZSale if you ever expect to return an item or cancel an order.
Customer service is atrocious.”
“Overcharged on the price including postage by $20. I canceled the order.
This has been more than a calendar month and I still have not had my money returned after multiple emails.
Absolute rip off . I thought I was dealing with NZ company but apparently not. Keep your hard earned money and buy from New Zealanders.”
“I'm a big fan of pop up nzsales shop here in Nz where I buy most of the time and really value for money. However, for the very first time I've decided to purchase on "there website".
Unfortunately it has been an extremely disappointing experience.
-Order process was ok, shipping time
takes an eternity considering that the item is ship from "Australia" to Canterbury, New Zealand as per invoice and shipping details read. It's unacceptable, which bring delivery to delay.
-Customer service/communication fair.
Having not receive my order after few days of initial delivery date, I get in contact with them and explain the situation.
After that, they send me part of a screen shot showing tracking of parcel have arrived at country destination.
After reviewing the invoice details, communication between both parties and part of the tracking they sent, to me something seems not right.
To have peace of mind i opt to verify the tracking detail with the assigned company for delivery here in Nz to
finally found out that the item purchased was shipped from China and not from Australia, also the dispatched and shipping date on the invoice doesn't match the verified tracking details.
At last and more importantly, the product (brand bag) has been delivered after a long waiting period but not similar to the advertised item I purchased. It's where the disappointment take all its sense, quality of product is cheap and show wear and tear. Advertising, description and photos on website defer completely from reality.
I don't recommend Nzsale online shopping at all.”
“Do NOT shop here. They're a sham, with terrible customer service. They make the mistakes then ask you to send the product back, despite it being their mistake, in full knowledge that the cost of getting the product back to the US is more than you paid for the shoes in the first place. My advice, stay well clear.”
“Took about a month to receive a cheap knock off version of the boot I'd paid for. For the price I paid I expected to receive the boot I saw in the picture, not the 'wish' version. I'll be surprised if they last 2months of wearing. Will never be using this site again. Total rip off.”
“Bought 2 x pairs of 2 x different brands shoes for my son. One brand sizes correct, the other 2 x pairs are incorrectly sized by 2 sizes each: size 41 fits feet 39 (my size). Requested return, got told that I need to pay for the post as that is taken as 'change of mind'. Change mind of not having our feet to fit under sized shoes???”
“Disgusting service the worst I've had. Ordered skincare 6 weeks ago. After 6 messages & lies saying they'd shipped it I finally got it and it was wrong. Now they're not replying to my messages.”
“NZ SALE IS SHONKY DO NOT USE! Way back in March I bought from this site and waited for the delivery but it never came. Idiot courier delivered to to the outside of the gate (a photo was even provided). It was of course stolen. NZ sale has said it is the suppliers Sheertex issue and Sheertex says its NZ sale. Constant contact but not alot back except to tell me it has been escalated. It has been a long time to sort and nothing has been done. Even contacted the person on the nZ companies register to ask for help. Noone has taken responsibility to ensure that the product got to me. This has been a terrible experience! Never again.”
“Disgusting service, never shipped and then say they are looking into it but never do anything. Told me it had been re-shipped, but when I asked for the tracking number they didn't have it, still haven't done anything.”
“Not bring albe to update my address and now being told I have to return items brought through NZ sale to a UK address so one of the team members can process my refund
I have been scammed out of over $150 NZ dollars”
“Not what it used to be. I used to be able to return items that didn't fit to the NZsale outlet in Auckland but now you have to post to Australia, which is very expensive (and that is on top of the big increase in postage charges to get the items ion the first place), and if there are two items from different stores you have to return them in two separate bags with two separate postage charges. This makes buying clothes very risky because returning them for refunds costs so much. Also, there is no quality veto on their site so many of the dodgy Chinese drop-shipping "stores" are there with poor quality items that don't look like the photo. Stay well clear.”
“Absolutely horrible service. Wait three weeks for item before they tell me they have stock issues and I will be getting refund. Waste of time. Do not buy!”
“I have numerous times messaged for a return on a item that I purchased which came back the wrong color, the item I purchased specifically described that I ordered the color grey for my sons high chair yet I recieved a purple chair, I messaged so many times to have my item returned as the description of the item was inaccurate but I recieved no response in the time frame that it says they will respond and has been days past since I have contacted them. I have had no problems odering with nz sale until now!!!”
“Extremely dissatisfied. Ordered a set of sheets and pillowcases and got 1 sheet and 2 pillowcases and they would not return this item. Extremely hard to deal with and totally dissatisfied with my experience. I will NEVER purchase from here again !
BEWARE !!!”
“Please avoid buying anything from this page. For Christmas, I got two electronic vouchers. The ads say that the vouchers are to redeem online immediately. However, it wasn't the case. I never received the coupons; Christmas was getting closer, and I contacted the customer service team, and it took me four weeks and an infinite number of emails to get help.
I asked to speak to someone or a number I could call as the situation was getting too upsetting, so they decided to ignore me.
There is no customer service number, and getting the right help is almost impossible.
Avoid at all costs! The advertising is false, and the voucher wasn't available immediately.
Worse experience with customer service as well, they don't help, and they are genuinely careless and have zero empathy.”
