O2 Reviews

1.4 Rating 896 Reviews

9 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 896 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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How do I contact O2?

Helpful Report

(2 years ago)

You can contact O2 by Live Chat, Telephone and Email.

Helpful Report

(2 years ago)

72.37%

Industry Average

“ Absolutely poor customer service. Not recommended to anybody. ”

- Anonymous

“ Today I spoke with Ramajor from O2, his customer service was outstanding, he went above and beyond and i would happily deal with someone like this everyday. He was understanding of my needs, tried everything he could to offer me the best deal and thank you to his support I came away with a great deal and the phone I wanted. Highly recommend ”

- Anonymous

“ Would just like to personally thank Shelley Barnes at O2 customer service she resolved an issue today with my phones which I did not think was possible, it is sales advisors like you which makes me continue to stay with O2 as my network provider. Amazing job thank you so much. ”

- Shona

O2 Reviews

Customer Service - Good