O2 Reviews

1.68 Rating 447 Reviews
14 %
of reviewers recommend O2
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.28 out of 5
Returns & Refunds
Refunds Process
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How quickly does O2 resolve customer queries?
(1 month ago)
Greater than 44% of reviewers feedback is O2 takes over a week to resolve customer queries.
(1 month ago)
Industry Average
After years with 02 I ended my contract with this company as the customer service is appalling and non-existent. O2 customer services will not have a clue how to deal with simple complaints
- Anthony Allen
Outstanding customer service at theTrowbridge O2 store from Ethan the team leader and Brad. Nothing was too much trouble for them helping me set up my new phone and transferring all of my information. The Trowbridge team made me feel welcome and were extremely efficient and helpful.
- Hazel
Attentive, helpful service.
- Sue Faith