Oak Furniture Store & Sofas Reviews

Name: Oak Furniture Store & Sofas
Address: 163, Marua Road, Mt Wellington, Auckland
Rating: 4.67

4.7 Rating 562 Reviews

92 %

of reviewers recommend Oak Furniture Store & Sofas

4.7

Based on 562 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Oak Furniture Store & Sofas 5 star review on 1st April 2024

Anonymous

Oak Furniture Store & Sofas 5 star review on 9th March 2024

Shelly Vincent

Oak Furniture Store & Sofas 5 star review on 1st October 2023

David M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constantly having to follow up on delivery very poor service”

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Posted 2 months ago

“The communication was terrible and my order took about a month to be delivered with no correspondence, even after I called and they said someone will call me back which didn’t happen. There was no obvious notice of the order being delayed which was also frustrating. Product is good but not sure about future purchases due to the above reasons.”

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Posted 2 months ago

“Loved the quality of the furniture but unfortunately we were sent the wrong fittings for our bed frame. We are still waiting for replacements over a month later and have had several emails back and forth trying to resolve the situation. Not ideal!”

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Posted 3 months ago

“There was no information on the website about the bed not being in stock and I had to wait over 6 weeks to get it delivered, which put in a pickle as I needed that bed.”

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Posted 9 months ago

“Had bad experience with them”

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Posted 1 year ago

“Beautiful furniture. I real shame about the service….I paid for a coffee table to be assembled and all packaging removed by the staff at Oaf Furniture - after realising within hours that the table was just too big for the space I contacted Oak Furniture Store and was adamantly refused a return of the table because “I need to return with original packaging in order for a return to be accepted”. No matter how much I tried to explain that I paid for the service of assembly and therefore Oak Furniture Store staff took packaging with them, they did not see this as a good enough reason for me to not have access to the packaging…bizarre. Be aware of this, as I find that really unreasonable and unrealistiic. I appreciate Oak Furniture just now sending me the link to leave a review.”

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Posted 1 year ago

“We purchased a bed frame and it got sent to us down the line. It got received during covid at our batch and neighbour were kind enough to take delivery of it. No visible damage when received but unfortunately, concealed damage. Corner post chipped. Obvious it had been dropped on the corner somewhere doing transit and a piece had come off. Working in freight industry myself and fully aware off that you only have certain time frames to complain about damages and that time was long gone due to the covid restrictions. We only unpacked the bed months after. We contacted shipper by email and asked if they could provide any sort of advice on how to fix this damage or other suggestion where to get it fixed. Called as well and was promised someone would call back. To the best of my knowledge, no one ever called us back. Never asked for a discount, refund, or replacement, just wanted to know if they could assist with trying to fix the broken part. In the end, we got a local tradie to come in a fix it. Seller did not do anything wrong in regards to their legal obligation in any way or form, but a call or email back would have been appreciated and I would have considered that good customer service. Unfortunately that was not done and therefore they score low on my review”

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Posted 1 year ago

“The quality of the desk is slightly disappointing given the price.”

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Posted 1 year ago

“Purchase of Oak Coffee table Arrived in damaged condition and it was significant trouble to gain acceptance by the company of the damage and a solution to the damaged item with the matter diverted between various persons Ultimately accepted a less than satisfactory compromise on the article which required additional effort from me to gain an outcome. After repair by a reputable tradesperson, I now have the item in an acceptable state of repair to be serviceable.”

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Posted 1 year ago

“Price and customer service is lacking. Also seem to never have the product we require at a reasonable price”

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Posted 4 years ago

Oak Furniture Store & Sofas is rated 4.7 based on 562 reviews