Oak Furniture Store & Sofas Reviews

Name: Oak Furniture Store & Sofas
Address: 163, Marua Road, Mt Wellington, Auckland
Rating: 4.68

4.7 Rating 550 Reviews

92 %

of reviewers recommend Oak Furniture Store & Sofas

4.7

Based on 550 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Oak Furniture Store & Sofas 5 star review on 1st April 2024

Anonymous

Oak Furniture Store & Sofas 5 star review on 9th March 2024

Shelly Vincent

Oak Furniture Store & Sofas 5 star review on 1st October 2023

David M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty happy with the lowboy we bought, however the bedside tables are tiny in comparison and look ridiculous in the space. My fault for not double checking measurements I guess.”

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Posted 1 month ago

“Would buy again and recommend. Bed needed instructions and would have preferred more environmentally friendly packaging.”

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Posted 5 months ago

“Beautifully made and finished furniture. Good size and design. The drawers needed to be a little wider to fit the casing of the drawers. We ended up putting some packing in so they didn’t move around leaving gaps at the side.”

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Posted 6 months ago

“The items were shipped in lots of polystyrene which is v hard to recycle - would not buy again unless there was a change of packaging to more sustainable materials.”

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Posted 6 months ago

“Such a beautiful colour and feel. Love the shape. Unfortunately the 2 of the drawers are a little wonky // don’t sit straight. I’m saying that, I haven’t reached out to Oak Furniture team to fix”

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Posted 6 months ago

“I'm happy with my unit, glad it was on sale as it's not exactly to the hand made, detailed, joinery standard that your photos portrayed along the corner edges, which was what I liked about the unit. Little bit of false advertising there! The quality inside the open, visible, shelves is also substandard, ive had to full with books to hide it. The door is lighter in shade than the heavioy knotted draws. Shame the draws werent less knotty. Overall it's ok quality for the sale price that I paid and it's a good size and solid.”

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Posted 7 months ago

“Bedside drawers - reasonable quality for the price, but they come with a horrible logo on the side, which is super obvious in view. They also really noisy - they don’t have nice quite runners in the drawers. Check your measurements carefully as the ones we ordered are sooo small - look silly next to our high bed. Not worth exchanging them as had to pay 50% restock fee! Our TV cabinet looks ok though.”

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Posted 8 months ago

“I ordered a bed with two bedsides. One bedside table arrived with minor damage. Quality is quite good but all come from China.”

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Posted 8 months ago

“Service was adequate”

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Posted 1 year ago

“Great product Unfortunately difficult business to deal with as the sales team spoke very little english”

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Posted 1 year ago

“Love the cabinet. Only feedback is that it would have been good to have received messages to advise of the delays with getting the goods. There was no notifications until I emailed and no notice of further delays again until I emailed again.”

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Posted 1 year ago

“My experience with the store via online/email was excellent. Your delivery agent MainFreight were not and they have not refunded me the $300 when I went to Hamilton to pick the bed up myself. You did not help me with that either so I feel reasonably sour about the delivery experience.”

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Posted 1 year ago

“Happy with the staff that served me online, but not happy with the delivery charge, because I live in RD address of Otago, which cost me over $400 for 2 x large desk to be delivered to my home. What other options did I have I love the quality of furntiure.”