Oak Furniture Store & Sofas Reviews

Name: Oak Furniture Store & Sofas
Address: 163, Marua Road, Mt Wellington, Auckland
Rating: 4.68

4.7 Rating 549 Reviews

92 %

of reviewers recommend Oak Furniture Store & Sofas

4.7

Based on 549 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Oak Furniture Store & Sofas 5 star review on 1st April 2024

Anonymous

Oak Furniture Store & Sofas 5 star review on 9th March 2024

Shelly Vincent

Oak Furniture Store & Sofas 5 star review on 1st October 2023

David M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping times indicated on the website when you purchase are not accurate to reality. The quality of the furniture is excellent, but if you’re buying from NZ, the shipping is slow.”

Helpful Report

Posted 1 month ago

“The Oak Furnature Store manufacturer drop shipped table to my address and met their delivery commit duration of 8 weeks. The furniture had a crack in one of the shelft supports. The Oak Furniture Store quickly communicated with me and contacted the manufacturer. The Manufacture said the crach was caused by a knot, so it was not a problem and therefore not warranted. The Oak Furnature Store passed on the manufacturer comment and offer me a $100 voucher for a future purchases. This question from discovery to offer took 24 days. Other than the question about the crack, the price is beatuiful and looks great in our hallway.”

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Posted 2 months ago

“Fabulous mattress, sleeping much better too. It has reduced the pain I was experiencing . Excellent price too”

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Posted 2 months ago

“Well packaged on delivery. Furniture seems decent so far. Only time will tell though…”

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Posted 4 months ago

“Love my Oslo Oak furniture. Service was great.”

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Posted 4 months ago

“Good value. Looks as advertised. Excellent packaging. Securely packed but Easy to open!”

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Posted 4 months ago

“Very happy with product - 2 side tables delivered to my upstairs apartment with friendly service”

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Posted 5 months ago

“Nice timber & aesthetic finish. Size & design is great. Drawer sliding would be improved by use of rollers.”

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Posted 6 months ago

“Very good service, easy to communicate with and organise our purchase. Furniture was well packaged and excellent quality.”

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Posted 7 months ago

“Great chest of draws. They have really lifted our bedroom and made it look nice”

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Posted 7 months ago

“4 out of 5 as there are just a few dips in the wood We love the design though and overall are very happy with it”

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Posted 7 months ago

“Friendly staff member. Great product. Slightly tricky to find the store”

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Posted 8 months ago

“Should have been a 5 out of 5 as I absolutely love this table, however, the follow-up service was non-existent. We had a small mark and the inset panels were totally uneven. My husband managed to fix the panels and we are just living with the mark, but it was disappointing not receiving a response to our queries of how to remedy the issues.”

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Posted 8 months ago

“Chosen piece arrived well pack and was what I expected. Thankyou.”

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Posted 8 months ago

“Easy to order from, fast delivery”

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Posted 1 year ago

“Good quality and easy to assemble once it arrived. I agree with another customer’s comment about the product stamp on the side of the furniture though. I did not expect this and was a little disappointed. Is there any way that this could be changed for future products? I think it cheapens the furniture. But overall I’m very happy with my purchases from your store and would be interested in buying furniture from you again.”