“Tom was very helpful and explained everything well.
Having done a lot of calculations, I’m not sure I will switch. I do very low mileage in my EV, so with the higher El day rate there is very little difference with OVO.
I’m still thinking about it”
“Kieran was extremely helpful, listened to the concerns I had about the problems I had experienced with my previous supplier and issues with faulty smart meters. He explained how Octopus would work to ensure these could be dealt with if I decided to switch. He explained choice of tariffs and set up the switch most efficiently.”
“I rang today to ask for advice on installing a solar battery and if it was possible to link my electricity tarriff’s to cover my EV requirements and solar exportation. Beth was very helpful and explained that it was possible and when we install a battery let them know and we can adjust the tarriff’s to best give us the best solution. Beth also confirmed that the best way to do this by going through online and if I need specific help just ring.”
“Areeba was very pleasant and helpful and also very patient with me. As an older person I have difficulty with doing things online. Areeba did it all for me and it was very quick and straightforward. Thank you”
“Today is my second referral with very helpful and polite service from Niall, with another in the pipeline. Cannot praise this Company enough, always reliable and good to talk to.”
“Today is my second referral with very helpful and polite service from Niall, with another in the pipeline. Cannot praise this Company enough, always reliable and good to talk to.”
“After switching to octopus last week, I called customer service just to confirm a couple of things and can’t say a bad word about the customer service team at all.
Very helpful and professional.”
“Kia is the young man I spoke to today. He has guided me through the process of changing supplier which is to octopus. All seems quite clear
and I look forward a good relationship with Octopus Energy.”
“The person I spoke to was Connor. He was more than helpful, as I have health issues, he gave me time to explain what I was looking for and he listened carefully. I enjoyed speaking to him and he made me feel confident that I was making a good move to Octopus energy.”
“As always, a helpful response. Jamie-Leigh needed to consult further about my technical question on the Agile tariff and the API, which was not simple.”
