“Toni was very helpful and professional for me and I thank her and octopus energy for their help at a very distressing time for me,please note I cannot give I a meter reading only the landlord has the keys to the meters”
“Mo, was very helpful, kind & courteous in helping me set up my our new account. He was able to finalise the procedure on a call back. Many thanks, Irene & John”
“spoke with Raiyan and he was very helpful and patient talking me through the process of switching to octupus from british gas, and gave me all the info on current tarrifs
Thankyou”
“I have an excellent service from Zac P yesterday. Very helpful and informative as l am elderly and sometimes dealing with new information is bit difficult.
Zac P is credit for Octopus energy Thank you”
“BOTH THOMAS AND AADAM WERE HELPFUL. SADLY I WASN'T OVERLY IMPRESSED WITH OCTOPUS THEMSELVES BECAUSE FOR SOME REASON THEY WERE UNABLE TO PROCESS THE SWITCH DUE TO INFO RECEIVED FROM TRANSUNION AND THEY DID A SOFT SEARCH WHICH THE RESULT WAS STILL ON PAUSE. I HAVE A GREAT CREDIT SCORE AND NEVER DEFAULTED ON PAYMENTS SO A LITTLE CONFUSED BY THIS.THE ONLY WAY IT CAN BE PROCESSED IS BY MAKING AN UPFRONT PAYMENT OF £150 WHICH I HAVE DONE BUT SEEMS A LITTLE UNFAIR THAT I AM BEING PENALISED AND NOT BEING OFFERED THE ORIGINAL RATE AS QUOTED PREVIOUSLY”
“Phone call answered very promptly. The lady I spoke to (Tasj) very quickly established the reason for my billing enquiry. Matter was resolved & a revised bill to include my gas charges was received within a few minutes. I was very impressed with the whole service received.”
“Beth at Octopus Energy was quick to respond to my email, very understanding about the current situation and helped to resolve everything quickly and save money. It was much appreciated. Thank you”
“I'm a landlord , phoned and got through to Raiyan very quickly.
Bill all sorted and receipt straight away.
Thanks Raiyan it all ran smoothly 👍
Professional and friendly
Julie”
“Areeba was helpful and easily solved the problem that I have had with my previous energy supplier. She guided me to switch, very patiently answering my questions. The tariff that I have now signed up to is much better for my church than the previous supplier's”
