“This message is about Waverly the young girl that helped me out today. She was very polite and calm, knew how to deal with a complicated move of my account from business to domestic which has been going on and on. Im really pleased about how much we resolved. When i next call and if Waverly took my call that would be a bonus.”
“I have just escaped from British Gas (BG) who forced me to remain as a customer for 6 months on false pretences and am delighted to be with Octopus. My first bill was based on wrong data supplied to Octopus by BG so I rang and was helped by Joseph Richards. What a change from BG! He was intelligent (just being a human being was an improvement on BG Bots), listening, analytical, fast and sensitive to my distress at apparently being back in a wrong billing situation. He explained how all the regulations on transfers work and treated me as an intelligent customer. He was decisive and offered advice on my whole situation with tariffs etc, not just the matters I had raised. I am confident that he has now smoothed my passage to Octopus by sorting problems which weren't their fault and gaining my confidence.”
“The whole process was explained fully and in a caring way, Great connection with me as a potential customer.
Iām definitely going to switch to Octopus Energy Very Happy with first connection with you
Thank you Mollie šš»”
“Just had a very helpful chat with Pete S, who was able to answer my solar question. He assures me that he will follow it up and make sure everything is working.
Many thanks”
