“Kia is the young man I spoke to today. He has guided me through the process of changing supplier which is to octopus. All seems quite clear
and I look forward a good relationship with Octopus Energy.”
“The person I spoke to was Connor. He was more than helpful, as I have health issues, he gave me time to explain what I was looking for and he listened carefully. I enjoyed speaking to him and he made me feel confident that I was making a good move to Octopus energy.”
“As always, a helpful response. Jamie-Leigh needed to consult further about my technical question on the Agile tariff and the API, which was not simple.”
“Zaid was great today on the phone. Explained everything thoroughly and the process of setting up my new account was really easy and stress free. Zaid was polite and really helpful 🙂”
“So nice to talk to a friendly knowledgeable person. He had all the answers to my questions. I felt confident to make the switch to Octopus. Thank you.”
“When talking to Natasha this morning, the conversation was very pleasant, she was also well informed on the services you offer, the questions I was asking, and was able to offer a sensible solution.”
“I had very little waiting time, and was connected directly to someone who could really help. He was then very polite, efficient, knowledgeable and reassuring.”
“Sidra could not of been more helpful. She answered all my questions in a warm and friendly manner.
No long wait on the phone either.
Well done Octopus. Great service”
“I have a large amount of credit on my account. I have requested a refund of less than half of this credit twice online and nothing materialised. I then sent an email requesting the refund. Jamie-leigh sent a prompt reply saying they would look into it then I got an email asking for a review of their service. Can't give more than a 3 when issue hasn't been resolved yet!”
