“Hi Emily,
Thank you for attending to my queries and for taking time to explain the details. You just added a customer to your portfolio.
Cheers to Octopus Energy...lol”
“I called Octopus today regarding switching from our current energy supplier. Without an undue wait, I was able to speak to Tom who listened to my enquiry, understood what it was I was asking and was able to advise me in a sensible and intelligent way about my query.
Thank you Octopus and full marks Tom!”
“My Octopus contact, Terry S., answered my questions relating to installation of a smart meter politely & sympathetically.
I had already decided to obtain one but the RTS just beat me too it! I hope I will be able to obtain one before the deadline.
Yours sincerely, V.Kelly”
“I had to get in touch with you and I had a lovely lady ,Jasmine was her name she was
very helpful and put me at ease immediately .
.I would like to say a big thank you for helping me out ,as I was feeling stressed before”
“They took a while to respond to my online enquiry .... but I knew it was worth waiting for. They're responsive, helpful - and not over complicated! Great customer service domestic and business. Kai in business dept was very helpful.”
“Zaid was incredibly helpful in transferring me over to Octopus after multiple terrible experiences with British Gas. Would recommend their customer service to anyone.”
