“Octopus is an outstanding company. I have never experienced a more user-friendly provider, user interface and customer service than with Octopus. No empty promises but transparency, easy, straightforward processes and fantastic, friendly customer service. Tony, who dealt with my call today was super helpful, had the relevant info straight away and resolved my query immediately. I can only recommend Octopus to everyone.”
“The lady l spoke to today think her name was Lucy had such a nice voice that put me at ease straight away. Lucy was very helpful hence the five stars”
“Lucy was extremely helpful when I was signing up for Intelligent Go. She was very knowledgeable and walked me through the whole process, including offering both options which were available and explaining the merits of both. Super communicator and representative!”
“I had received an email concerning my credit rating from Octopus so I rang the call line and was put through immediately and the operator apologised profusely and said I should not have received that email and would put a complaint in to the sector that deal with emails.”
“We had a heat pump installed by octopus this week, and wanted to change our energy supplier also to octopus, we gave the customer services a call, Emily was really helpful and talked us through all the tariffs & answered every question we had regarding switching over, made it stress free and a really experience”
“Being an OAP it was refreshing to actually talk to a person on the phone. Alex was very informative and explained things clearly and slowly. I was more than happy with the service.”
“Toni fixed all our connection issues in an extremely professional fashion. I spent 21 years in customer service and whilst dealing with utilita was like trying to pull teeth from a live shark, this was like swimming through velvet chocolate. Outstanding.”
