“Hi, I am complaining about some scammers, I was scammed $230,000 which is my life future saving that i invested it to this company, I was told to mail their support because I have a pending withdrawal which I did , along the line there Freeze my account and there didn't offer me the help which I ask for after sending them all there want and then I was so worried and depressed, I couldn't bear it with myself anymore because I don't want to die of inner pain, so I decided to share it online, and that was how I came across a company which is called recovery investment lost funds, so I decide to take a try to see if there can help me, by then I feel so worried again because of the intrusion there gave no me, because I never wanted to fall into any activities that has to do with scam, so I said let me give it a try and I do what there requested, and everything goes well for me, All thanks to Mrs. Morris Meihua. for helping me recover all the money that I invested and I was so courageous and happy. You can contact them if you are having any problem on your investment website or finding it so difficult for you to withdraw your money from any broker which you have invested your money on, they are so fast and reliable, they can help you out to........( m_o_r_r_i_s_m_e_i_h_u_a_ @ g_m_a_i_l . c_o_m )
WhatsApp::: +1---(559) ----214---9914”
“THE WORST COMPANY EVER! Been trying to sort my account for over a month. And am in arrears 'cos of prior companies incompetence.
You can't speak to a Manager. The girls on the 'phone are inept. I was PROMISED a call at 2pm today. Raced back across Kent for it and it never came. I BEG YOU TO AVOID OCTOPUS ENERGY AT ALL COSTS.
Funny how on Trustpilot the reviews are positive, yet here, more truthful and negative.”
“We have had our solar panels and battery fitted in October 24. Installation went well but since then the support has been terrible. Battery continuously showing faults but octopus never return calls or reply to emails with support. The solar team are obviously undermanned . When we finally get an answer the first question always asked is who fitted the system as they have no records. Which is bizarre as octopus fitted it. We are still waiting for our export tariff to be set up. Scaffolding hasn't been removed either.”
“Hi, I am complaining about some scammers, I was scammed $230,000 which is my life future saving that i invested it to this company, I was told to mail their support because I have a pending withdrawal which I did , along the line there Freeze my account and there didn't offer me the help which I ask for after sending them all there want and then I was so worried and depressed, I couldn't bear it with myself anymore because I don't want to die of inner pain, so I decided to share it online, and that was how I came across a company which is called recovery investment lost funds, so I decide to take a try to see if there can help me, by then I feel so worried again because of the intrusion there gave no me, because I never wanted to fall into any activities that has to do with scam, so I said let me give it a try and I do what there requested, and everything goes well for me, All thanks to Mrs. Morris Meihua. for helping me recover all the money that I invested and I was so courageous and happy. You can contact them if you are having any problem on your investment website or finding it so difficult for you to withdraw your money from any broker which you have invested your money on, they are so fast and reliable, they can help you out to........( m_o_r_r_i_s_m_e_i_h_u_a_ @ g_m_a_i_l . c_o_m )
WhatsApp::: +1---(559) ----214---9914”
“STAY CLEAR OF OCTOPUS ENERGY SOLAR INSTALLATION , IF YOUR ARE DISABLED, AS YOU WILL BE TOTALLY IGNORED, . THE LACK OF ANY KIND OF ORGANISATION SKILLS ARE VERY WORRYING, LACK OF PLANING, EMPATHY, AND CONSTANTLY BEING FOBBED OF WITH AN INADEQUATE ANSWER. Octopus energy must be one of the worst companies going in the energy sector. As quite purposely you’re going to be ignored and not even listened to . The octopus energy , is not caring as they would like to be portrayed, but is about greed and profitability as they put profits before customers. Do not get solar energy, or heat pumps from octopus energy, as they are not a reliable company, too deal with. At best you’re going to be ripped off and lied to at the best, and the worst you’ll definitely going to be in for a very rough ride. With shoddy a bad workmanship. Where there doesn’t seem to be any quality in there workmanship. You have been warned, stay clear of octopus energy solar and heat pump, as you’re going to seriously regret that you ever got involved with octopus energy. Definitely can’t recommend
Date of experience: January 02, 2025”
“I ordered solar panels & Tesla battery last October 2024. It’s now January 2025 & am still” waiting for installation. The day the scaffolding (Dec) was supposed to be installed & 2 days before solar installation date. Scaffolding hadn’t turned up by midd afternoon. I contacted Octopus only to be told that they weren’t coming & that they won’t be coming because they hadn’t done a survey on the job. Which I had reminded them of twice before that day. The Solar team are a total shambles. If you want solar installed reliably. Don’t use Octopus 🐙.”
“I signed up on a £97 per month tariff. They then sent through a bill for £700 for 2 months. This is without having a meter reader. They are now claiming I use £355 worth of energy per month.”
“Do not send any money to this fraudulent website. Once they have gained your trust, they will take 70% of the remaining funds in your wallet. You may feel pressured to transfer larger amounts in an attempt to save money, only to find yourself bankrupt. After reporting the issue to Morris Meihua..Email 📧 ( m o r r i s m e i h u a @ g m a i l . c o m )
WhatsApp:: + 1 ( 559 ) 214 - 9914 ....They assisted in reclaiming my capital and returning my profits in a matter of days.”
“Very quick and helpful switching me over but useless since.
The display unit has not worked since installation which we need to monitor our usage as we are OAPs.
After many conversations during one of which I was told to check the meter which requires a chair to see and I am 79 years old. Were they interested? No.
Avoid them like the plague.”
“Five days before Christmas, Octopus reported incorrect information about my wife and trashed her credit rating. We notified them straight away and asked them to raise a formal complaint. We have had numerous emails with promises to call us but nobody has ever called back. They have 'promised' to solve the issue but have done nothing, and despite our many telphone calls to them, all we ever get in return is lengthy emails full of meaningless platitudes and buzz words. They are useless and very dangerous people and have ruined our Christmas and they will pay for this!”
“Utterly useless. Meter failed in November 2022 and is still not working. Engineer finally came in August 2024 and made it much worse. They are deliberately dragging their feet to try and get out of the smart EV tariff. Escalated to the Ombudsman who was a complete waste of time. No prospect of it ever being fixed. The sooner this whole corrupt deregulated industry is restructured the better.”
“I chose Octopus Energy as my supplier based on its positive reputation and the praise it receives for supporting customers. However, I am disappointed by my recent experience.
Eight weeks ago, Octopus Energy cancelled a payment plan I had agreed upon with a manager. The payment plan was unexpectedly terminated, and my debt was cleared with my credit due to a change in policies. This has caused significant difficulty, as I am currently unemployed and struggling to manage bills.
I raised a formal complaint and requested to speak with a manager but received a response offering a £100 goodwill credit for poor communication. I was also informed that this would be a final offer and advised to escalate the matter to the Energy Ombudsman if I did not accept. I was further warned that the goodwill credit would be retracted if the case went to the Ombudsman.
This approach feels dismissive and lacks empathy, particularly at a time of year when financial pressures are heightened, and I am responsible for supporting my family, including two children. As a loyal customer since the transition from Avro Energy, I am deeply disappointed by this response.
I am seeking a more considerate resolution and trust that Octopus Energy can address this matter with the fairness and ethical standards it is known for.”
“Rude customer service.
Refuse to accept they are wrong.
Unable to view daily usage to cover their own backs and withhold proof.
Just like the other energy companies. Scum.”
“I have been with Octopus for long time but now realised that they have become totally not reliable. For this reason I I need to check my bills every month because they are making very basic mistakes. Very poor customer services. I am looking for anternative supply now and will definaltelly switch to another providers”
“My direct debit was taken out of my account on the 23rd December.
3 days later they took 16 quid off me,for no reason ,I got it back after 4 phone calls today,its like they are helping themselves to my account.
Nobody could tell me why, they are fu&€¥in useless, I've been with them 16 years,.now I'm getting another provider,”
“They took money from my account for 12 days usage I was out of the property for gas. Boiler was off as was the hot water. Such an easy situation to explain however they are refusing to credit the fees back in full. Shows you all how much more stolen money they have to risk customers going to the ombudsman for what would be pennies to them.”
