“We recently moved house and I couldn’t sort out my bills online so I decided to call. Terry has been helpful all throughout and sorted my account. Thank you Terry and Octopus energy for hassle free transactions.”
“I had lots of questions in relation to the various tarrifs and the agent was very attentive ajd knowledgeable to provide all the required information to satisfy my queries.”
“Dexter was a calm and reassuring voice. He could tell I was a bit nervous about the process. I appreciated very much just being able to switch over phone as I had so many questions.
Thank you Dexter. You are very good at your job!”
“I was unable to complete the new customer registration with Octopus Energy online as the property had previously been linked to an Octopus account so I had to phone instead. The wait time was very short, around 1 minute, and the Octopus advisor, Tom, helped to get the registration completed in a friendly and efficient manner. The whle process took just 12 minutes which was impressive.”
“Hi I've just swapped to Octopus energy, Kainaat helped me with all the information needed to help me decide to do the swap. She was very helpful and clear in her telephone manner. As an elderly person we need to have confidence in people and Kainaat certainly gave me that. Thank you.”
“Britney has been absolutely incredible helping me with a tough case, she kept commincating and informing me with updates via email and phone was very understanding not rushing and just had so much time to give your a star!
Thank you for all the hard work you did to fix things for me!”
“I spoke with Jamie-Leigh this morning about my payment amount and date it is taken and everything was resolved easily and efficiently. It was a pleasure to deal with such a nice employee”
“Emily who answered our phone call was very patient & polite she was able to answer all our concerns and managed to arrange our Smart meter appointment for us.
Thankyou Emily”
“Octopus staff on phone was clear, efficient and quickly got me signed up with the specific date and information I needed. No flannel - straight to the point.”
“Switching from british gas and joshua made the process quick and easy and very helpful with the switch .
look forward to being supplied by yourselfs .”
