“Corrected my bill whilst on the phone to customer service. I am sorry, I’ve forgotten the ladies name but she was kind polite and sorted everything quickly and easily ( no dramas!)”
“Octopus , Terry & Jay were brilliant answering calls quickly, they were very helpful, giving me good advice and answering my assorted queries.
Many thanks”
“Excellent service, immediate response by phone and immediate action by advisor. Matter was resolved with an email confirmation so quickly and efficiently. Well impressed.”
“amazing team and super helpful! want to praise callum and kainaat for their brilliant support when helping me sort my bills for my new flat. couldn’t recommend more!”
“We recently moved house and I couldn’t sort out my bills online so I decided to call. Terry has been helpful all throughout and sorted my account. Thank you Terry and Octopus energy for hassle free transactions.”
“I had lots of questions in relation to the various tarrifs and the agent was very attentive ajd knowledgeable to provide all the required information to satisfy my queries.”
“Dexter was a calm and reassuring voice. He could tell I was a bit nervous about the process. I appreciated very much just being able to switch over phone as I had so many questions.
Thank you Dexter. You are very good at your job!”
“I was unable to complete the new customer registration with Octopus Energy online as the property had previously been linked to an Octopus account so I had to phone instead. The wait time was very short, around 1 minute, and the Octopus advisor, Tom, helped to get the registration completed in a friendly and efficient manner. The whle process took just 12 minutes which was impressive.”
“Hi I've just swapped to Octopus energy, Kainaat helped me with all the information needed to help me decide to do the swap. She was very helpful and clear in her telephone manner. As an elderly person we need to have confidence in people and Kainaat certainly gave me that. Thank you.”
