“I had some queries on my A/c No. A-209728 DA and spoke to your consultant Jamie-Leigh on Tues.22nd April 2025. She explained everything to me very clearly, e-mailed Invoice copies to me and I was very satisfied with the outcome. Her Customer Service was excellent and I would certainly give her Five Stars. Yours Faithfully, Mr L. Laherty.”
“Tom was world class with us today and made switching to Octopus a pleasant experience. He had the answer to all our questions and concerns and didn’t hesitate when answering. He went through all the pros and cons rather than just prioritising the pros. Thanks Tom.”
“I have been with Octopus for several Years and always "shop around" to see if I can get a better deal, but have not found one yet! I can change my deal in Minutes if I want and at NO CHARGE. They even tell me if they are offering something that could save me Money. Why change to a different Supplier? I cant think of any good reason.
Well done Octopus, keep up the good work!!!”
“2 days after I received an email from Octopus to tell me I was over £200 in dept I made a online payment and with Summer coming I wanted to reduce my monthly Direct debit but the system would not accept it,Felicity assured me today that she would set it for me in time for the next payment.She was very professional and friendly”
“Rayhan was amazing super skilled in his ability to communicate with customers. Accurate advise and straight to the point. Extremely understanding and actively listens to customers and tries to find solutions which excellent sales skills these days.”
“I have been with British Gas for a number of years. I am a low user, but British Gas insist in charging me at a high rate. Octopus has been recommended to me. I rang this morning to be greeted totally different to British Gas. The young lady was very friendly, helpful, professional and understanding. To be honest I am 74 and living on my own for the first time having lost my wife to cancer. This morning has taken away my concerns of struggling to afford my gas and electric. Thank you so much.”
“I’m relieved and pleased! It was my first time dealing with an energy company and I had loads of questions. Grace was so helpful and patient. We got my account set up on line and arranged a new tariff, after she’d explained the options.”
“Octopus made me very unhappy trying to nearly double my monthly payments at the beginning of Spring and Summer. Fortunately, your agent was very helpful over the phone (did not get her name) and put a stop to it. I have been very pleased with Octopus since changing to you in January and this has been the first blip.”
“We have just relocated to Scotland and we spoke to Areeba and she made things very clear and easy for us to set up a new account. She was so friendly and helpful and took into account that I have difficulty hearing on the telephone. Thank you.”
“I would like to thank Gemma for clarifying a number of questions regarding the tariff required and other related information after having solar panels fitted on the property I rent from Flagship housing association. This is customer care service of the highest order. Thank you Gemma.”
“Emily did it all for us and made the switch easy and understandable . Wish all call center workers were as good at there jobs like Emily ,very helpful and quick to sort the new account out for me .Both me and my wife are old so the help Emily gave was very helpful .Thank you again for your help Emily .”
