“I had an issue when signing up and was required to call to get it resolved. I thought it was going to be a big problem but Radhika answered the phone and was so helpful, funny and friendly. She got it sorted very quickly and reassured me everything was fine!”
“Thankyou Emily for "easing" me through the changeover process, giving me time to consider the options and closing the deal to our mutual satisfaction. Your contribution is greatly appreciated.”
“A refreshing change to ring a call centre that is based in Great Britain, not have to navigate a bewildering series of options and speak to a human being literally within seconds. The Octopus advisor, Felicity, explained the tariff options clearly and I was able to complete the contract renewal within five minutes of dialling the Octopus number.”
“The advisor who handled my call was absolutely brilliant. She was extremely knowledgeable and helpful and had the happiest demeanor I have ever dealt with. She was an absolute credit to your company.”
“Today, 23rd April, 2025, My Wife and I decided to change our energy supplier to Octopus. We used the online app' to apply. We were impressed with just how easy and simple the process has been made to enable the 'switch', and chose to opt for a 12 month fixed term tariff. We then telephoned the helpdesk to help us complete the process correctly.
Initially, we spoke with George who said he was based in coventry.
He was polite, respectful and very efficient, and helped us complete the process in a remarkably short time. We then received an email confirming the switch. Unfortunately, we received another email a short time later, informing us that there had been a problem in continuing with the switch relating to a credit check.
We were asked to contact Octopus helpdesk to sort the matter out. We telephoned immediately and spoke to a very polite young lady by the name of Kainaat based in Basildon, who ran a full credit check on us and confirmed that everything was in order and that our application to switch energy suppliers was now fully approved to continue. We would rate our experience with both Octopus representatives we spoke to as first class and refreshingly efficient and courteous. Thank You.”
“I satisfied with the service which I’ve got today. I’m first time dealing with the energy and bills system. And my knowledge about those details was poor. But Kieran explained me everything so clearly, very detailed, politely, even if I was asking multiple questions, I still continued to have the excellent service. 10/10. Thank you so much”
“Mo, the agent I spoke to was very kind and helpful, answering all my queries, and I was able to take out a contract for the supply of electricity to our Church and was happy with all the details.”
“Rahim has been so helpful and reassuring to both myself and to my partner Jacqueline,
it was such a pleasant experience to find that
we are at last dealing with a company that is transparent in its policy, Rahim has been such a great guy too deal with many thanks
kindest regards. Bill and Jacqueline x”
“I switched from OVO to Octopus. Tom was able to answer all my questions about economy7 and solar panels in a way I could easily understand.
Thank you Tom”
“I made my first call to octopus today and was so impressed with the customer service representative. He was so helpful, informative and friendly. His name was Mark H COV 10”
“Lucy was outstanding. Very clear on the phone, knew exactly what I needed and listened patiently. Helped me through each issue without delay, and just made the entire experience painless. Superb customer service, unheard of in this industry!”
“Phoned to switch as a great tariff for solar and battery. Customer service was amazing. Connor was so helpful and explained everything really clearly. Helpful, friendly and approachable. Absolutely recommend.”
