“Lots of promise but no delivery!
I changed to Octopus on 3/9/19 with the intention of joining their "Go" tariff. Despite having a smart meter installed in November I was told it wasn't suitable and I needed a new one. I was told I would be contacted within 14 days and in the meantime I would be on their flexible tariff. 14 days came and went and eventually I contacted them and was given a date of 21/10/19 for the new meter. The meter was duly fitted but would not connect to the Octopus system so it was still "dumb". I waited a further week for another engineer. Same problem but this time he eventually changed the comms unit on the meter and got it working! At last - I thought. On 7/11/19 I contacted them again - by phone cause emails about meters get no reply - to be told it would be another week before they could connect me to their Go tariff. I am not optimistic. The timescales they quote are 14 days for a meter and 7 days to establish readings are coming through - in my case it is now more than two months. It should have been done by 24/9/19.
I have a Tesla battery so I want Go in the winter so as I store night electricity and release it during the day. At present I am effectively paying three times the cost of the Go tariff for my electricity and I would have been much better off getting an economy 7 meter from Scottish Power. They have given me a £20 rebate but I am getting very frustrated at the lack of progress despite their promises. The thing is that I will be self sufficient by March and, since Octopus standing charge is 25p per day, I will be changing back to Scottish Power who are 11.5p per day. I have suggested to Octopus that they should develop a seasonal tariff but I got no response so it looks like I will be chopping and changing every few months so I will be faced with all this hassle again and again!
George
Ayr, Scotland”
“I joined Octopus from Stotish Power, Octopus quoted me £57, as I was paying SP £85 I saw a saving of £28 , I only joined Octopus 2 months ago & they now want to increase my monthly payment to £76, I feel that I have been conned into joining Octopus, I have sent them 2 emails but have not received a reply, not very good are they.”
“I feel I was misled to leave my previous provider to change to octopus with the promise of a cheaper deal. In reality the deal soon changed and was not cheaper. I feel this was more the fault of the salesperson though, rather than the provider.”
“Always good when you finally talk to them on the 'phone, shame that their automated systems and engineers are less reliable.
I have previously emailed their Hello@... email address four times. Not once have I received a response, however when I follow up with a phone call days later, they acknowledge receipt of the email but give no explanation why it wasn't acted on. One of these occasions was to transfer the account of a deceased relative!”
