“I read an article that showed how to check if the electricity meter was a 1980s relic doomed to cease function at the end of June 2025, followed by constant steam from the hot tap or no electricity at all.After checking and confirming the worst I phoned Octopus and was put through to George. He was most reassuring, well informed and efficient.He arranged for a smart meter to be fitted at a date and time to suit me.He made his good humoured assistance seem effortless. He must be a valued member of staff at Octopus.Thank you.”
“The customer service agent was polite and very helpful. Nothing was rushed and everything was explained clearly. The advice was clear and things were set up as i wanted at month end. Explaned i had to add a meter reading at month end and everything will be sorted.”
“I had received an email concerning my credit rating from Octopus so I rang the call line and was put through immediately and the operator apologised profusely and said I should not have received that email and would put a complaint in to the sector that deal with emails.”
“Not responsive with my request to change to a suitable and competitive tariff and left me on a basic rubbish one without answering my last two emails”
“We had a heat pump installed by octopus this week, and wanted to change our energy supplier also to octopus, we gave the customer services a call, Emily was really helpful and talked us through all the tariffs & answered every question we had regarding switching over, made it stress free and a really experience”
“Being an OAP it was refreshing to actually talk to a person on the phone. Alex was very informative and explained things clearly and slowly. I was more than happy with the service.”
“Toni fixed all our connection issues in an extremely professional fashion. I spent 21 years in customer service and whilst dealing with utilita was like trying to pull teeth from a live shark, this was like swimming through velvet chocolate. Outstanding.”
“I rang about a change of tariff. There was none of the automated questions and button pressing. The music was better than most. The one person who answered the phone dealt with my query without putting me on hold or transferring me. She was courteous and helpful. The call only took a few minutes. Thanks”
