“I've been impressed with my early experience with Octopus Energy! The service is straightforward, and I really appreciate how easy it is to manage everything online. A special shoutout to Shannon for the excellent support provided during our conversation today; friendly, efficient, and knowledgeable. She made sure all my questions were answered and gave me confidence in the service.
I also love Octopus's commitment to renewable energy and transparency in pricing. It's refreshing to see a company that puts customers and sustainability first. Highly recommend!”
“Despite a ten minute wait for an agent to pick up…… Bebe was superb, she handled my new starter queries brilliantly and walked me through the process of switching suppliers. A calm, authoritative voice coupled with clarity of speech made the dialogue instructive and friendly. A real star, and when compared with my previous Supplier (BG) she was in a different league altogether.”
“I received absolutely astonishing help, thanks to Bebe. They were very insightful, helpful, kind and solidified my decision in switching to Octopus Energy very quickly. I am so pleased with the help I’ve received today. Thank you again.”
“I had a very enjoyable conversation with Mark, who was cheerful and courteous.
He confirmed that my FIT readings had been recorded correctly.
I thought that I had made a mistake.
The call was connected almost instantly.
Great service, Thank you.”
“Going to mention the name first so people see it: Daniel. Literally the most helpful guy ever, I've used Octopus in the past and they've been great but Daniel made the move to the new flat and new tariff super easy and was so incredibly helpful going into detail about all the things I should do / consider / remember as well as being friendly and relaxed the whole way through. An incredibly efficient and helpful service!”
“Mark H was very helpful and sorted out a problem for me that an earlier call to another agent was not able to do as didn’t seem to understand what was saying, thank you Mark H”
“Rachel was lovely to speak to, very professional and was very clear with the information I needed. Great customer service. Rachel, is definitely has the quality of good customer service adviser.”
