“Emily the customer service advisor was patient, polite and a good listener. The questions I asked were handled very professionally and I was happy to switch from my present energy supplier without hesitation.”
“Sorted out a problem with meter readings failing to register correctly. Very good and courteous on the phone despite huge levels of background noise. Thank you Britney.”
“Octopus was great, with a big thanks to Kainaat for the excellent support while setting up my account. Really appreciated the efficiency and patience, it made such a difference during a busy time of moving in.”
“Phoned Octopus to take over the supply to our rented flat when our tenants moved out. Radhika explained the process clearly and was very friendly and helpful throughout the call. Thank you for being so efficient!”
“Answered very quick on the phone and was very helpful and was able to answer all my questions without having to ask someone else an unusual thing on most call centres”
“Had a call with Mark H (COV 10) great experience sorted the second meter out while i was on the phone. Once again great service. Thank you Octopus Energy”
“I have just moved my Mum's account to Octopus having been very happy with the service they have provided to me. Hazel at Octopus was amazing and within a day the account was set up for my mum with a link to her online account and password. So happy I decided to move the account. It is SO REFRESHING to deal with a company that offers fantastic service and makes migrating to them so so straight forward. Thank you so much. Sue”
“Dexter was polite, informed, listened, answered my questions, as well as had a sense of humour! all in all a brilliant conversation and well worth the time. Well done that man.”
