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Octopus energy Reviews

4.3 Rating 7,756 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
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Anonymous
Anonymous  // 01/01/2019
Nothing too much trouble. Helpful, pleasant, no rush AND a real person! Thank you Areeba!
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Posted 3 months ago
Emily from the octopus energy customer service team,was very helpful with my enquiry and gave me excellent advice,I had not received my annual warm home discount,so I followed the advice given,and got in touch with British gas as they were my previous supplier,it was found to have been paid to my old British gas account,i am now being refunded,so a big thankyou goes to Emily.
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Posted 3 months ago
Was excellent service!! Quick response and Lucy was really polite and helpful! Really glad I’m with octopus energy!
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Posted 3 months ago
Very helpful could do anything I asked
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Posted 3 months ago
Dear Greg, you and your team are doing a grand job. I phoned thinking I was in arrears and found I was not after my last payment. Waverly who answered my call after three rings was very helpful and informative of that I was on the best tariff. This is how a company should be run affectively and computationally. Kind regards Astrid
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Posted 3 months ago
It was only a small enquiry I raised, namely to get a refund of some of our credit, but as ever with Octopus, it was dealt with very quickly, very clearly and very efficiently.
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Posted 3 months ago
We have transferred from EDF to your company and Tom couldn’t have been more helpful a great start to a new supplier. He spent over half an hour to explain everything and help us with the issues we had. Thank you Tom
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Posted 3 months ago
Good phone customer service, explained everything and answered everything I asked.
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Posted 3 months ago
Emily was great at helping me switch effortlessly.
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Posted 3 months ago
Not too long to wait before my call was answered by a human. Understood my enquiry. Explained and sorted it out. Hassle free, easily, professionally and efficiently. Wanted to mention their name but didn't take note of it.
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Posted 3 months ago
Have me loads of useful information
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Posted 3 months ago
Helpful. Kainnat answered all my questions quickly and efficiently
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Posted 3 months ago
Thomas was supper helpful and signed me up in 5 minutes with no problems!!
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Posted 3 months ago
Alex made the switch really easy, she was helpful at sorting out a problem and was lovely.
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Posted 3 months ago
Terry that I spoke today was very professional and polite, very helpful that help me to understand my situation and he help me to resolve it , thank you very much I appreciate
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Posted 3 months ago
Honestly, I'm not really a grumpy old curmudgeon but i admit I generally only review zero stars (warnings). 5 stars (exceeded expectations) is so rare. My 'Smart' meter (sic) added zero value under my previous energy supplier (Slightly French) and display was usually blank. They sent estimated and inaccurate bills, et al. I'm new to Octopus, but Shuab. A. and Terry. S. have made the time and effort to finally resolve the problem and their communication and responsiveness has been a breath of fresh air. Already wishing I'd made the switch months ago. If Octopus are always this helpful I'm theirs for life. Take a bow, Octopies!! :) (not a word, but should be). Stress free energee.
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Posted 3 months ago
Joy exlained everything very clearly and resolved the problems I was having. Excellent customer service.
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Posted 3 months ago
Kai was very helpful, explaining the process succinctly and made it very easy and quick to switch suppliers. Excellent customer service.
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Posted 3 months ago
Very helpful and polite.
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Posted 3 months ago
I had a very long conversation with Connor. He took me through the whole process of switching my energy supplier from EDF to octopus. He was very detailed and made the process relatively simple. I know look forward to cheaper energy bills. Eamon
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Posted 3 months ago
Octopus energy is rated 4.3 based on 7,756 reviews