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Octopus energy Reviews

4.2 Rating 7,472 Reviews
81 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Simple and easy, best customer service from any energy provider
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Posted 2 months ago
Sammy was first class, polite, engaging and with a great telephone manner. Ultimately she got things fixed and was patient in dealing with my query
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Posted 2 months ago
They took the trouble to sort out the issue I was having in transfering out of Octopus intellect flux to the normal tariff and did so with good feedback on progress
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Posted 2 months ago
Great customer service from Dexter 🤩
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Posted 2 months ago
Sim was amazing; he understood what I was saying and was able to alter my standing order to my chosen level. Its so easy to deal with the guys at Octopus....they care.
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Posted 2 months ago
We are moving property so was initially concerned about the process from moving from one provider to Octopus. But it was super simple and Emily was great during the phonecall.
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Posted 2 months ago
Connor was very understanding and helpful. The personal touch and the immediate response is certainly a game-changer. Good prices and good customer service so far.
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Posted 2 months ago
They always ( particularly Sidra) reply promptly and answer the questions properly.
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Posted 2 months ago
Great customer service.
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Posted 2 months ago
Prompt and efficient 'phone contact with a real person. Good result!
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Posted 2 months ago
I am very happy
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Posted 2 months ago
I am not very good with technology I usually resort to a phone call, I believe it was Ross I spoke to, he was very patient & so helpful a big Thank you for advice given.
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Posted 2 months ago
Good customer service 👍
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Posted 2 months ago
Great customer service
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Posted 2 months ago
Very helpful and made everything really clear was polite and a very nice person to deal with
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Posted 2 months ago
So far so good. I’ve never had an energy company respond so quickly or sound as if they cared before. Thank you Beth!
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Posted 2 months ago
Areeba was very helpful. She made the set up process very efficient and easy. Her manner was polite and thoughtful explained everything and answered any questions I had . Thank you
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Posted 2 months ago
The gentleman who helped me was very welcoming and kind. He really helped me throughout and whole process and just made it easy! It felt good to speak to someone who was willing to help and be chatty at the same time. It helped so much with my stress levels of choosing a new provider! Would recommend to family and friends.
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Posted 2 months ago
By answering my question, quickly and efficiently . I have been with Octopus for nearly three years , they have been very fair with there tariffs. A big than you to all your staff.
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Posted 2 months ago
Good advice received that resolved my problem immediately
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Posted 2 months ago
Octopus energy is rated 4.2 based on 7,472 reviews