“Kieran (the person I spoke to at the Octopus call centre) was absolutely fantastic - very helpful with getting me set up with my new account after moving to my new house :)”
“Just moved into a new property where Octopus Energy was the supplier. Spoke with Kieran who talked me through the various tariff options available. He was professional throughout the process and explained my options on a common sense level. Thereafter, I am now an Octopus customer.”
“Excellent service. Got my charges fixed with no trouble at all. Very pleased. I am elderly and a bit deaf and the person I spoke to took the time to speak slowly and clearly. Very much appreciated.”
“Straightforward switch due to a house move, no problems actually getting to speak to a real person. (Unlike other utilities companies I've experienced)”
“Thomas was very professional and engaging. He was diligent, polite and efficient. My father is a new client to Octopus and is a vulnerable person. When we ran into a few teething problems setting up the account, Thomas remedied everything speedily and efficiently. We couldn't be happier. Many thanks indeed Thomas”
“Spoke to Tom, and he helped me to move over to Octopus Energy. His Services and Guidance made it easier than I thought.
He provided me with all the information that I needed and answered to all my queries.
Fantastic Service.
Regards D Gunputh”
“I was offered a new fixed rate tariff by Charlotte by email which was clear in regard to things like "inclusive of VAT" and start date and then rang your offices and spoke to Jamie-Leigh who confirmed the points and offered to set up the new fixed rate tariff to start on 2nd May 2025. Nothing could have been simpler.”
