“my call was answered promptly and the Octopus contact was very helpful and answered my queries whilst explaining the required information. Thank you Jaimie-Leigh”
“I rang Octopus to join them and move from my existing supplier. My contact was Becca who I found to be very helpful which made the whole process easy to comprehend.
Thanks Becca, your knowledge of the system is super.”
“I would like to express my appreciation for the excellent service provided by Kainat. She patiently explained the different energy rates for Direct Debit and Pay-As-You-Go in a calm and clear manner. Her professionalism and helpful approach made my experience very satisfying.”
“The service was excellent. I spoke to Kainaat today about being a new customer. My questions were answered and information needed was provided. She was very helpful, knowledgeable and polite. Thanks”
“So far a great service, only waited about two minutes to get to speak to someone who sorted my issue. Then today only waited about 15 seconds to get connected again and spoke with a very friendly Garima who kindly sorted another issue.Brilliant …not often nowadays that you can actually speak with someone in a big organisation let alone in two minutes.”
“I spoke to Ross today and he sorted out the problem regarding my bill very quickly.
There was also no delay in connecting my call and being able to speak to him.
I'm very happy, thank you.”
“Raijan made our contact a very straightforward, helpful and informative telephone call. All our questions were dealt with very simply and he gave us details of the best tariff for our needs.
He assured us of a smooth handover from our current supplier.”
