Oh Polly Reviews

3.78 Rating 843 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

How is Oh Polly returns process?
(1 year ago)
Greater than 74% of reviewers feedback is Oh Polly returns process could be better.
(1 year ago)

Returns - Difficult

Industry Average
HORRENDOUS COMPANY. I have dresses which total £160, I returned them and they got to Oh Polly conveniently 1 day out of their returns period. They told me to have them re delivered so I could re send them back and they now won’t accept it and refuse to refund me £160. THE WORST COMPANY I’VE EVER DEALT WITH.
- Anonymous
Sizing seems out but also would never order again until they sort out their returns policy keep up with your competition! Free returns would make me order again until then nope!
- Anonymous
Awful returns process. If you don’t follow up asking where your refund is they won’t refund you. An absolute con and their way of cheating you out of money. Will not buy from them again as their service is a disgrace.
- Anonymous