Oh Polly Reviews

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Oh Polly deliver? How long does Oh Polly take to deliver? Does Oh Polly deliver on time? How is accuracy and good condition of items delivered by Oh Polly?

Returns

How is Oh Polly returns process?

Customer Service

How can I contact Oh Polly? How quickly does Oh Polly resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Oh Polly.

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

How quickly does Oh Polly resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 25% of reviewers feedback is Oh Polly resolves customer queries in 2 - 3 hours.

Helpful Report

(3 weeks ago)

62.50%

Industry Average

“ Alexandra was very helpful. Customer service was very efficient in answering all my questions! Thank you so much and keep up the good work! ”

- Anonymous

“ Thank you so much Emily.M and Alexandra on instagram support chat. Your quick responses and friendly service has been fantastic. You fixed my issue immediately and delivered great communication. Keep it up girls, thanks again! ”

- Harriet

“ Customer Service was amazing! I had ordered a dress through the site with express shipping however I didn't receive a tracking email by the estimated arrival date and I didn't have my order so I went onto their instagram help account and spoke with a lovely woman Emily and she was able to refund my delivery cost and get me my tracking number!! Awesome customer service. Helped me with more than I could have asked, thank you so much! ”

- Tahnia

Oh Polly Reviews

Customer Service - Average