Oh Polly Reviews

3.7 Rating 895 Reviews
67 %
of reviewers recommend Oh Polly
Based on 895 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
CH62 4YD

How quickly does Oh Polly resolve customer queries?
(2 years ago)
Greater than 45% of reviewers feedback is Oh Polly takes over a week to resolve customer queries.
(2 years ago)
Industry Average
Alexandra was very helpful. Customer service was very efficient in answering all my questions! Thank you so much and keep up the good work!
- Anonymous
Thank you so much Emily.M and Alexandra on instagram support chat. Your quick responses and friendly service has been fantastic. You fixed my issue immediately and delivered great communication. Keep it up girls, thanks again!
- Harriet
Customer Service was amazing! I had ordered a dress through the site with express shipping however I didn't receive a tracking email by the estimated arrival date and I didn't have my order so I went onto their instagram help account and spoke with a lovely woman Emily and she was able to refund my delivery cost and get me my tracking number!! Awesome customer service. Helped me with more than I could have asked, thank you so much!
- Tahnia