Okanui Reviews

Name: Okanui
Address: PO Box 766, Freshwater Beach, New South Wales
Rating: 4.92

4.9 Rating 1,055 Reviews

99 %

of reviewers recommend Okanui

4.9

Based on 1,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Okanui 5 star review on 23rd September 2026

Michael

Okanui 5 star review on 15th August 2026

Anthony

Jess

Les

226

Anonymous

Anonymous // 01/01/2019

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“Friendly team member who proactively asked if I needed asssistance and was able to answer queries promptly with knowledge.”

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Posted 2 months ago

“Great service at the Port Douglas store, very helpful!”

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Posted 2 months ago

“Always enjoy visiting the stores and seeing the clothes and styles in real life! Great range…”

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Posted 2 months ago

“Great quality”

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Posted 2 months ago

“Always lovely to visit your store. Your staff member is so welcoming and assisted in placing a special order for an item that was not in stock at the Pacific Fair Store. Order arrived in a few days on time for our road trip. Keep up the fantastic customer service. Our family is a great supporter of your brand. Such great quality at a reasonable price.”

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Posted 2 months ago

“Excellent shop - top quality and helpful staff.”

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Posted 2 months ago

“Ordering was easy and the products are great!”

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Posted 2 months ago

“Love my okanui sherpa jacket, fast delivery and amazing quality so many comments about where I got it and people in Vic want to know more about the brand”

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Posted 2 months ago

“Knowledgeable staff happy and obliging Showed many options in store”

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Posted 2 months ago

“I am new to Okanui having stumbled on the brand while searching for some swim shorts to take on holiday. I am so glad I did! Had nothing but positive experiences online, in store and interstate! Nothing was a problem and the staff went above and beyond to help . Only trouble is now I am addicted to all things Okanui!!”

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Posted 2 months ago

“I ordered a coat that was on a pretty big sale. It may have been slightly an impulse by, but the communication, delivery, and product was and is exceptional. I’m incredibly impressed by the quality of the jacket I received, it’s even better in person than in the photo. Overall am so incredibly happy with my purchase in the whole experience. I will be shopping from this company more.”

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Posted 2 months ago

“Wonderful customer service, plus the quality of the clothing is great value, compared to other places 🥰”

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Posted 2 months ago

“Friendly staff. Greeted you upon arrival. Offered assistance when required.”

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Posted 2 months ago

“I was shopping for some clothes for my 48 year old son and 85 year old partner who both 100% LOVE Okanui gear! I was able to browse the store with the friendly help of your lovely employee, and finally purchased 4 T-shirts and some board shorts. We're home now with some great memories of our stay in Port Douglas as well as our visit to the Okanui outlet!!”

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Posted 2 months ago

“I really love everything we have bought from Okanui, such good quality and happy designs.”

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Posted 2 months ago

“Helpful and friendly service.”

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Posted 2 months ago

“Highly disappointed in swim bottoms in Poseiden Navy not being available in a bigger size other than a S. They had same issue with tops, but then got more tops in. I am hoping you will have those swim bottoms in larger sizes soon.”

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Posted 2 months ago

“Great tidy store, clean change rooms and lovely friendly service. Well priced to.”

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Posted 2 months ago

“Fine no problem with ordering or dispatching problems with delivery through australa post”

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Posted 2 months ago

“Shipping was actually pretty quick. Absolutely love it and the cute cloth bag it arrived in was a pleasant surprise.”

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Posted 2 months ago

Okanui is rated 4.9 based on 1,055 reviews