OLDIES.com Reviews

Name: OLDIES.com
Address: 203 Windsor Rd, Pottstown, Pennsylvania
Rating: 4.65

4.7 Rating 19,036 Reviews

92 %

of reviewers recommend OLDIES.com

4.7

Based on 19,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

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OLDIES.com 5 star review on 17th November 2025

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not order what I received. I contacted customer support and they just said that I had indeed ordered what I received. But I know what I ordered and it was not what I received. I am not crazy. Something very strange happened.”

Helpful Report

Posted 2 years ago

Mr. Price, We had a Customer Service Supervisor check the original order against what was picked, invoiced and shipped to you. ***It was an exact match.*** We did indeed ship you what you had ordered. You are welcome to return any unopened item(s) within 30 days of receipt, as per our Return Policy. A copy of our Return Policy can be found online here: http://www.oldies.com/help/returnpolicy.cfm If you wish the discuss the matter further, please contact us at 1-800-336-4627 and request to speak with a Customer Service Supervisor. Best regards, CUSTOMER SERVICE DEPT. OLDIES.com

Posted 2 years ago

“Excellent”

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Posted 2 years ago

“The record cover and inner sleeve were bent in one corner. The cardboard mailer showed no damage, so it appears it was shipped this way and not damaged en route.”

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Posted 2 years ago

We are sorry that your order was damaged in transit. Please contact us at 1-800-336-4627 and we'll make things right. Best regards, CUSTOMER SERVICE DEPT OLDIES.com

Posted 2 years ago

“I ordered 4 records, all came in damaged covers, 1 was unplayable. I emailed customer service and was told I needed to call their customer service during their business hours. When I called, I was told a replacement was being shipped and given an ETA. After another 2 weeks waiting I contacted customer service again and was told nothing is being shipped and they won't honor a return. Don't waste your time, their packaging is terrible so if your order is damaged they won't do anything about it. I have email chains and phone logs to support this review.”

Helpful Report

Posted 2 years ago

Kieran, First off, we are sorry that your order arrived damaged and that one LP had a manufacturer defect. As we told you, ***we're more than happy*** to make this right. When you contacted us, you mentioned nothing about the damage, and a return label was issued for the single defective item. We never promised that a replacement for one item (or the entire order) would be sent before the return was received, or without requiring a return at all. We are more than willing to offer you a pre-paid return label for the entire order, and we'll replace what we're able to replace upon receipt of the return. If we can't replace -- or if you don't want to replace -- we'll ***certainly*** issue a refund. We communicated this to you and asked that you contact us to speak with a Customer Service Supervisor. You refused to do so, and made threats about posting negative reviews everywhere, which you've done . Our offer still stands... contact us at 1-800-336-4627 and ask to speak with a Customer Service Supervisor... we'll make things right, as promised. Best regards, CUSTOMER SERVICE DEPT OLDIES

Posted 2 years ago

“Hey you guys were really great the product was sealed and was in perfect condition looking forward to buy from you again very soon. You guys restored my faith in humanity thank you again for the great service”

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Posted 2 years ago

“Excellent selection and fast shipping!!”

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Posted 2 years ago

“Easy to navigate website and fast delivery.”

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Posted 2 years ago

“Fantastic selection and service!”

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Posted 2 years ago

“I opened the box for the DVDs and there were none in the case.”

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Posted 2 years ago

Thanks for reaching out. Please contact us at 1-800-336-4627 for assistance with this matter. As we sell brand-new, studio-issued stock, there's no reason that something like this would happen. No matter the reason, we'll make things right. Give us a call. Best regards, CUSTOMER SERVICE DEPT OLDIES.com

Posted 2 years ago

“In stock and on time”

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Posted 2 years ago

“Thank you for a prompt delivery!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Fast shipping! Everything came in excellent condition!”

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Posted 2 years ago

“Very Good Service. I have been buying from Oldies.com for about 20 years.”

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Posted 2 years ago

“My order for a CD was handled quickly and arrived when they said it would thank you”

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Posted 2 years ago

“Considering I ordered my DVD’s just befor the 4th of July, I still received them pretty quickly. Quality was awesome and I can’t believe I know own almost the whole series of Dr Kildare starring Richard Chamberlain. A little pricey but still worth it!”

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Posted 2 years ago

“My order arrived earlier than expected. The packaging was exceptional. I would order from Oldies.com again.”

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Posted 2 years ago

“Take too long for the order to arrive”

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Posted 2 years ago

You had studio made-on-demand titles on your order. As such, we indicated it would be 5-7 business days before the order could ship, and 2-8 business days after shipment for delivery. We shipped it in 6 business days, and it was delivered to you two business days after delivery. "Estimated delivery Tuesday, July 4th 2023 to Friday, July 14th 2023" -- your order was delivered on July 6th. Best regards, CUSTOMER SERVICE DEPT OLDIES.com

Posted 2 years ago

“Excellent items. Processing time for the order took a little longer than most.”

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Posted 2 years ago

“I've ordered a few times from oldies.com. They have beaten or matched Amaz. in many crucial ways. Price on the Bear Family boxes I've purchased was very good. Promptness: they ship fast usually it was the same or next day. Packaging-they have sent my orders in sturdy hard to damage cartons-I consider this important for box sets!”

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Posted 2 years ago

OLDIES.com is rated 4.7 based on 19,036 reviews